Summary
Overview
Work History
Education
Hobbies
Languages
References
Timeline
Generic

Emma Jones

Parkes,Australia

Summary

Dedicated fourth-year Occupational Therapy student with hands-on clinical experience in diverse settings, including acute mental health, acute neurosurgical and trauma, aged care, palliative care, and paediatrics. Skilled in providing client-centered care, prioritising the client to promote independence and safety in their daily life. Strong interpersonal and teamwork skills, with a keen interest in mental health and community care. Eager to bring academic knowledge and practical skills to a dynamic healthcare team.

Overview

8
8
years of professional experience

Work History

Administration

CERT Training RTO 51333
02.2022 - 12.2024
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.
  • Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
  • Processed purchase orders, service contracts and financial reports.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained employees on office policies and procedures.

Administration

Kerin Physio Co
11.2022 - 01.2023
  • Worked as part of the allied health team, managing their calendar/diary through a management system, called Nookal.
  • Administrative functions involved, managing appointments, answering incoming phone calls, addressing client inquiries, and corresponding with others through email.
  • Excellent time management skills, with the ability to work efficiently and effectively with high attention to detail.
  • Displayed high level of confidentiality and conduct.

Grain Sampler

Manildra Group
11.2022 - 01.2023
  • Automatic and manual probing of a variety of trucks for grain samples.
  • Administrated the necessary tests for grading using laboratory skills along with proficient office abilities, completing manual and electronic tickets.
  • Responsible for conducting running samples of wheat using standard inspection techniques and functions including test weight, screenings weight, moisture, and protein checks, falling numbers, and 300-count trays for defects.
  • Verified proper dating and labelling of wheat samples and bagging.
  • Maintained grain sampling equipment properly.
  • Working in a fast-paced environment for prolonged periods, while maintaining a high level of safety and efficiency.
  • Established strong relationships with clients through clear communication and consistent delivery of high-quality services.

Front of House Usher / RSA Marshall

Van Gogh Alive: The Experience
09.2022 - 10.2022
  • Enhanced customer experience by providing friendly and efficient service when welcoming guests to Van Gogh Alive: The Experience.
  • Contributed to team efficiency by effectively communicating using a two-way radio with coworkers regarding event logistics and guest needs.
  • Streamlined guest check-in process by efficiently handling ticket scanning duties.
  • Supported event success by ensuring that guests followed venue policies and procedures while attending the experience, including Van Gogh Alive: The Experience Covid Safe Plan and Protocols.
  • Managed crowd control during high-traffic periods to ensure smooth entry and exit procedures.
  • Provided clear directions and information to guests about event schedules, venue layout, and amenities.
  • Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
  • Reported maintenance or equipment issues for fast resolution to minimise downtime.

Barista

Parkes Mobile Coffee Van
06.2022 - 07.2022
  • Working in a fast-paced environment that serves the local businesses of Parkes offering coffee, cakes, and lunches.
  • Role including barista, food preparation and handling, reconciling/cashier, driving, and offering high quality customer service.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.

Care Service Employee

Baptist Care NSW/ACT, Niola Centre
12.2021 - 04.2022
  • Improved client satisfaction by providing compassionate care and addressing individual needs.
  • Coordinated with interdisciplinary teams to provide comprehensive care services for each client.
  • Enhanced patient safety with diligent attention to detail and adherence to protocols.
  • Adhered to strict infection control guidelines, minimising the spread of illness among clients and staff members.
  • Facilitated activities for patients, promoting engagement and social interaction within the community setting.
  • Promoted a positive atmosphere for clients, families, and staff by maintaining effective communication and collaboration skills.
  • Developed trusting relationships with clients through active listening skills, genuine compassion, and consistent follow-through on commitments made during conversations.
  • Efficiently managed time and resources to ensure timely completion of tasks and responsibilities.
  • Participated in ongoing professional development opportunities to maintain up-to-date knowledge of industry best practices and standards of care.
  • Assisted with feeding to help clients achieve nutritional objectives.
  • Maintained cleanliness of clients rooms.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Café All Rounder

Cedar Café Parkes
02.2017 - 12.2021
  • Maintained a clean and organised café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Assisted in inventory management, tracking stock levels, and reporting low supplies to the manager for timely reordering.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Increased customer engagement with the creation of social media content.

Education

Occupational Therapy

University of Newcastle
Newcastle, NSW
11.2025

First Aid Course - HLTAID009 Provide Cardiopulmonary Resuscitation, HLTAID010 Provide Basic Emergency Life Support, HLTAID011 Provide First Aid

St John's Ambulance
Parkes, NSW
12.2022

Bachelor of Arts - Musculoskeletal Anatomy, Human Bioscience, Visual Design Principles, Neural And Visceral Anatomy, Statistics For Sciences, Psychology And Sociology For Health Professionals

University of Newcastle
Newcastle, NSW
12.2021

Higher School Certificate - (Adv) Math, (Std) English, Business, PDHPE, Visual Arts

Red Bend Catholic College
Forbes, NSW
12.2020

Statement of Attainment in Hospitality - Responsible Service of Alcohol (RSA), Food and Beverage and Barista

TAFE NSW
Parkes, NSW
12.2020

Hobbies

In my free time, I enjoy staying active, whether it’s running, swimming, biking, playing soccer, squash, or participating in the local Parkrun. I also love drawing, reading, and camping, each providing me with different ways to relax, be creative, and connect with nature. Above all, spending quality time with friends and family is a priority for me, as they help me maintain balance and enjoy life to the fullest.

Languages

Auslan
Limited Working

References

Hazel Bassett

Occupational Therapy Clinical Facilitator- NWAC (retired)

Broken Hill UDRH - University of Sydney

Mobile: 0421643713

Email: hazel.bassett.goldcoast@gmail.com


Sara Nichols

Senior Administrative Officer 

CERT Training 

Mobile: 0422824944

Email: snichols0818@gmail.com

 

Timeline

Administration

Kerin Physio Co
11.2022 - 01.2023

Grain Sampler

Manildra Group
11.2022 - 01.2023

Front of House Usher / RSA Marshall

Van Gogh Alive: The Experience
09.2022 - 10.2022

Barista

Parkes Mobile Coffee Van
06.2022 - 07.2022

Administration

CERT Training RTO 51333
02.2022 - 12.2024

Care Service Employee

Baptist Care NSW/ACT, Niola Centre
12.2021 - 04.2022

Café All Rounder

Cedar Café Parkes
02.2017 - 12.2021

Occupational Therapy

University of Newcastle

First Aid Course - HLTAID009 Provide Cardiopulmonary Resuscitation, HLTAID010 Provide Basic Emergency Life Support, HLTAID011 Provide First Aid

St John's Ambulance

Bachelor of Arts - Musculoskeletal Anatomy, Human Bioscience, Visual Design Principles, Neural And Visceral Anatomy, Statistics For Sciences, Psychology And Sociology For Health Professionals

University of Newcastle

Higher School Certificate - (Adv) Math, (Std) English, Business, PDHPE, Visual Arts

Red Bend Catholic College

Statement of Attainment in Hospitality - Responsible Service of Alcohol (RSA), Food and Beverage and Barista

TAFE NSW

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Emma Jones