Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Emma Joseph

Summary

A student of business analysis with critical thinking skills and the technical understanding necessary to succeed in a data-driven world. Willing to take on challenges head-on and motivated to overcome them. Possess the ability to work well both alone and in groups and consistently goes above and beyond. Also a highly dedicated and empathetic individual especially eager to work in the Aged-care sector to ensure good mental health and wellbeing of residents.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Food Services Assistant & Housekeeper

Estia Health
08.2023 - Current
  • Providing domestic assistance to residents with friendliness and professionalism.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote resident health and safety.
  • Monitored and restocking cleaning supplies and materials for the residents and staff use.
  • Attention to detail and meticulous use of proper safety procedures including safe storage and use of cleaning chemicals.
  • Monitor and document the temperatures of food items and kitchen appliances accurately to keep a track and ensure food safety.

Waitstaff

Summerland
07.2023 - Current
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Crew Member

McDonald's
06.2023 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Escalated problems or customer complaints to relevant supervisor or manager for resolution.

Client and Partnership Management Associate

Skyray Ventures
08.2022 - 05.2023
  • Worked varied hours to meet seasonal and business needs.
  • Managed customer and supplier relations through effective verbal and written communication.
  • Worked on freelancing platforms to generate leads.
  • Create databases for region-wise media based publications.
  • Made documents from scratch about the workflow for training purposes.
  • Assisted the writing team with content-creation.

Education

Master of Business Analytics -

Macquarie University
05.2021

Master of Business Analytics -

Macquarie University
Sydney, NSW
06.2025

Skills

  • Customer Service
  • Empathy
  • Basic cooking knowledge & Food safety
  • Microsoft Office (Word, Excel, PowerPoint)
  • Effective Teamwork & Communication
  • Problem Solving
  • Time Management
  • Work Ethic

Certification

Basic Food Handling Certificate

Introduction to Psychology & Well-being (Coursera)

Languages

English
Full Professional
Urdu
Native or Bilingual

Hobbies

Yoga

Listening to music

Watching shows and documentaries

Dancing

Community Involvement

Timeline

Food Services Assistant & Housekeeper

Estia Health
08.2023 - Current

Waitstaff

Summerland
07.2023 - Current

Crew Member

McDonald's
06.2023 - 07.2023

Client and Partnership Management Associate

Skyray Ventures
08.2022 - 05.2023

Master of Business Analytics -

Macquarie University

Master of Business Analytics -

Macquarie University

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Emma Joseph