Emma Justic
Winston Hills,New South Wales
Summary
Reliable and upbeat Retail team leader, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Retail Worker
Coles Supermarket
10.2018 - Current
- Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
- Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maximized seasonal revenue by actively promoting relevant items and participating in holiday-themed marketing campaigns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Family Nanny
Private Residence
02.2019 - 06.2020
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Regularly traveled with family to help with vacation activities and childcare.
- Provided compassionate care for children with special needs, implementing tailored strategies to address unique challenges and foster their personal growth.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Assisted children with homework assignments and special projects across different subjects.
Education
Bachelor of Science - Social Sciences
Macquarie University
Sydney, NSW11.2025
Skills
- Building Customer Loyalty
- Product Demonstrations
- Patience and Empathy
- Meeting Sales Goals
- Team Cooperation
- Brand representation
- Strong Communication and Interpersonal Skills
- Adaptability and Flexibility
- Schedule Coordination
- Concept Development
- Work Prioritization
Timeline
Family Nanny
Private Residence
02.2019 - 06.2020
Retail Worker
Coles Supermarket
10.2018 - Current
Bachelor of Science - Social Sciences
Macquarie University
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