Emma Kate Morgan
Double Bay,NSW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced with coordinating sales and marketing activities to support business growth. Track record of building strong relationships and working collaboratively across teams.
Overview
9
9
years of professional experience
Work History
Sales And Marketing Coordinator
Ray White Double Bay
07.2024 - Current
- Provide administrative support to the sales team and agency management; support related to contracts, including preparing reports, filing documentation, and responding to client inquiries.
- Prepare, review, and process contracts, amendments, and agency agreements, ensuring all terms and conditions were clearly outlined and aligned with company policies.
- Process sales paperwork and ensured all required documentation is completed and submitted to the appropriate parties.
- Manage and maintain comprehensive records of sales contracts, agency agreements, and related documentation to ensure accuracy and compliance.
- Coordinate with legal teams, sales agents, and clients to ensure timely and accurate execution of contracts and agreements.
- Conduct thorough reviews of contracts and agency agreements, identifying discrepancies and ensuring all contractual obligations were met.
- Manage client communications via phone, email, and in-person, ensuring timely and professional responses.
- Maintain accurate records, databases, and filing systems.
- Data entry, CRM management
- Collaborate with the marketing team to create promotional materials for property listings and sales campaigns - prepare sales materials, such as listings, contracts, and marketing collateral.
- Design marketing materials; EDMs, brochures, flyers, and advertisements for a team of 8 agents.
- Coordinate email marketing campaigns and newsletters to maintain client engagement and promote new listings.
- Ensure effective communication between sales agents, property managers, and support staff.
- Organise and maintain marketing calendars to ensure timely launch of campaigns and promotions.
Personal Assistant to Practice Manager / Surgical Nurse
Dr Michael Zacharia, Facelift Plastic Surgery - ENT surgeon
08.2023 - 06.2024
- Demonstrated experience in efficient reception and general administrative responsibilities
- Performed daily reception duties: Greeting patients and completing intake forms, appointment scheduling, triage patient appointments- initial confirmation and follow up confirmation, preparing patients medical history for doctors, handling patient payments, invoicing, and processing Medicare claims
- Performed administrative and clerical duties: Clinic calendar management, clinical file storing, maintaining patient records and confidential documents, liaising with hospitals to organise surgery dates, preparing patient reports, management of all patient related communication (ingoing/outgoing calls, emails, faxing, mail, social media, complaints), managing stock inventory and overseeing stationery orders
- Accounts management duties: Invoicing, quoting, discussing surgery costs, follow up on patient payments, Medicare claim reimbursement, end-of-day balance
- Managing medical software - GENIE Software
- Nursing responsibilities: Pre-operative and post-operative care for patients undergoing ENT surgeries, Surgical scrub nurse for in-room procedures & administering non-invasive treatments - EMFACE, EMSELLA, Max G Laser, Skin needling, acne scar removal, cosmetic peels, PRP needling, ULTRAFORMER
- Performing patient screening tasks and reviewing medical history and psychosocial status before surgery
- Preparing the operating room before procedures and assisting with invasive treatments
- Monitoring the patients before and after their surgeries
- Discussing patients' procedures with them and explaining what they can expect before, during, and after the procedure
- Providing appropriate care for the wound or surgery site
- Post-op surgical care-stitch removal
- Supporting patients and families for the duration of the treatment
- Collaborating with physicians and other team members to ensure all the patient's needs are met
Specialist Medical Administration / Registered Nurse
Northern Sydney Dermatology & Laser
01.2023 - 08.2023
- Demonstrated experience in efficient and effective reception and general administrative responsibilities
- Managed the calendar, related correspondence, and coordination of logistics for the clinic
- Performed daily administrative and clerical duties including payments, invoicing, Medicare claims, emails, faxes, scheduling, mail, answering incoming and outgoing calls, documenting patient medical histories, complaints, and all patient-related communications
- Resolved patients' complaints and coordinated their doctor, therapy, and nurse visits
- Experience using GENIE software
- Nursing responsibilities: Assist in performing physical assessments and skin exams
- Pre-operative and post-operative care for patients undergoing various skin conditions/disease procedures (skin biopsies, scrapings, excisions, phototherapy)
- Scrub and scout for in-room procedures
- Performing cosmetic dermatology procedures such as medical grade laser treatments (CO2 laser, BBL, BBL Moxi, skin tightening, CORE laser, IPL, fractionated laser, Fraxel, tattoo removal, chemical peels and LED light therapy treatments)
- Evaluate, monitor, and treat skin wounds
- Familiar with various methods used to treat acne, medication risks, and alternative topical medications
Senior Dermal Therapist
Laser Clinics Australia, Sydney
12.2018 - 01.2023
- Performed daily administrative and clerical duties including payments, invoicing, emails, faxes, scheduling, mail, answering incoming and outgoing calls, clinical files, calendar, related correspondence, coordination of logistics for the clinic, documenting patient medical histories, complaints, and all patient-related communications
- Conducting skin analysis and advising clients on skin and body care
- Attending cosmetic grade skin peels, skin tightening, LED treatments, laser treatments, skin needling, microdermabrasion, mesotherapy and laser hair removal for clients
- Experience preparing documents, managing patient files, scheduling appointments, and handling customer queries while maintaining first-rate level of accuracy and confidentiality
- Communicating effectively with nurses and senior management staff to facilitate highly efficient and productive workplace operations
- Strong abilities in full range of support tasks such as phone coverage, filing, and database management
NSW Commercial Sales Manager
SaveWise Pty Ltd
12.2017 - 12.2018
- Company Overview: Experienced sales manager with a demonstrated history of working in the renewables and environment industry
- Skilled in negotiation, customer service, business-to-business, employee training and sales management
- Duties to provide authoritative information and analyses on how and under which conditions solar power and LED can contribute to national energy and sustainable development objectives by providing support in LED and solar energy planning and modelling, power system finance, strategic environmental assessment, and defining low-carbon pathways for future energy systems
- Develop new relationships with potential customers and maintain customer relationships with current clients
- Recruiting, training and motivating staff
- Top sales person of year 2017 within SaveWise Pty Ltd
- Sound knowledge of CRM program and Google docs
- Experienced sales manager with a demonstrated history of working in the renewables and environment industry
Energy Renewables Sales Representative
SaveWise Pty Ltd
06.2016 - 12.2017
- Duties to provide authoritative information and analyses on how and under which conditions solar power and LED can contribute to national energy and sustainable development objectives by providing support in LED and solar energy planning and modelling, power system finance, strategic environmental assessment, and defining low-carbon pathways for future energy systems
- Generating leads
- Meeting and exceeding LED lighting and solar power sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients
Sales Administration
Fitness First Australia
06.2015 - 06.2016
- Front desk management
- Manage check-in and check-out procedures for existing members and guests
- Administration duties: include phone, email, and calendar management, internal communications, preparing reports, maintaining office equipment and office supplies, filing, meeting visitors and stakeholders, answering telephone enquiries, answering email enquiries, inputting data and compiling documents/presentations
- Generate new business by visiting corporate sites and complete outreach work
- Produce an individual monthly sales plan to achieve present sales targets
Education
Bachelor of Nursing -
Avondale University
12.2022
High School Certificate -
Pymble Ladies College
11.2014
Skills
Bachelor of Nursing
Avondale University
February 2019 – 2022
High School Certificate
Pymble Ladies College, Sydney Australia
March 2009 – November 2014
Professionalreferences
- Lucy Wolfgramm, Manager, Laser Clinics Australia Chatswood, Shop 202/3 1 Anderson St, Chatswood, NSW, 2067, 0410193146
- Jo Mamo, Manager, Northern Sydney Dermatology & Laser, 0439049327
Volunteerhistory
- Guide Dogs Australia, Early Guide Dog learning carer, 01/01/16, Present
- PRP Radiology Practice, Gordon NSW, Work Experience, 03/01/14, 12/31/15
- Freshwater Surf lifesaving, Surf life saving, 02/01/11, 12/31/14
- House with no steps, disability Centre, Disability volunteer work, 03/01/13, 03/31/13
Timeline
Sales And Marketing Coordinator
Ray White Double Bay
07.2024 - Current
Personal Assistant to Practice Manager / Surgical Nurse
Dr Michael Zacharia, Facelift Plastic Surgery - ENT surgeon
08.2023 - 06.2024
Specialist Medical Administration / Registered Nurse
Northern Sydney Dermatology & Laser
01.2023 - 08.2023
Senior Dermal Therapist
Laser Clinics Australia, Sydney
12.2018 - 01.2023
NSW Commercial Sales Manager
SaveWise Pty Ltd
12.2017 - 12.2018
Energy Renewables Sales Representative
SaveWise Pty Ltd
06.2016 - 12.2017
Sales Administration
Fitness First Australia
06.2015 - 06.2016
High School Certificate -
Pymble Ladies College
Bachelor of Nursing -
Avondale University
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