EMMA KELLY
Spearwood,WA
Summary
Highly-motivated worker with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and eager to apply expert time management and organisational skills in various environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Booking Clerk
FIONA STANLEY HOSPITAL
MURDOCH
01.2021 - Current
- First point of contact for patients entering the Medical Imaging department
- Competent use of Karisma for patient orders, re-scheduling and bookings
- Updating and confirming patient demographics
- RightFax and Karisma in-program faxing of patient reports to external providers, Specialists and GPs
- Burning of patient images to CDs
- Filing and bundling for modality archiving
- Booking and co-ordinating Language Service Interpreters for inpatient/outpatient appointments
- Monitoring daily emails and managing and prioritising daily tasks
- Liaising with Cardiac Scientific Officers and Pacemaker representatives for patient bookings.
Specialist Clinic Clerk (Full-time)
KUNUNURRA REGIONAL HOSPITAL
KUNUNURRA
01.2020 - 01.2021
- Based within the Coolibah Centre – Hospital outpatients clinic; provide clerical support across the hospital, including at Concierge
- Greet and direct face to face patients/visitors
- Maintain confidentiality, and undertake COVID-19 practices for infection control
- Answer switchboard and transfer telephone calls to departments, wards and specialist rooms
- Update and retrieve patient referrals both physically and electronically, forwarding to corresponding Specialist Dr for triage
- Manage specialist and BOAB clinic patient lists, recalls and room bookings
- Undertake mail sorting
- Maintain spreadsheets, undertake faxing and scanning of patient MR5’s and data entry
- Work collaboratively with staff and assume autonomous work practices
- Use in-house computer software webPAS, Learning Management System (LMS), eReferrals, TRIM and TIMS, alongside windows-based programs
- Liaise with ALO, town couriers and PATS to ensure patient attendance and travel from outer communities
- Appointed Safety and Health representative assistant to Kununurra, Halls Creek and Wyndham Hospitals
- Purchasing of stationery for staff throughout the Hospital, processing invoices.
Play Leader (Casual)
WARATAH ALL YEAR CARE
MANDURAH
01.2019 - 01.2020
- Provide active supervision and consistent care to manage safety of children within a play based learning environment, incorporating children’s ideas and interests into planned experiences and routines
- Ensure safe food handling with preparation and presentation of meals
- Age 0-12 years.
Ward Clerk (Contract)
KING EDWARD MEMORIAL HOSPITAL FOR WOMEN
SUBIACO
01.2021
- Welcome parents and visitors, communicate with other Ward Clerks on shift to monitor movements
- Admit newborns, mother crafting procedures for boarders out of leave transfers to Perth Children’s Hospital
- Manage newborn movements for internal ward transfers and transfers
- File management and creation
- Work alongside Department of Communities, Child Protection and Social Workers to ensure permission checks via CNC’s for safety
- Discharges to Department of Communities Child Protection and Family Support custody
- Mail delivery, Guthrie blood card record keeping and transfer to labs
- Stationery and MR form ordering
- Prioritising newborn file movement if going to Perth Children’s Hospital
- Sticker printing for Milk Room and Lactating Consultants.
Project Recovery Officer – Cyclone Seroja (Contract)
DEPARTMENT OF FIRE & EMERGENCY contract via Hayes Employment
COCKBURN
01.2021
- Navigate and use computer based systems SmartyGrants, Microsoft and RDA
- Liaise with project manager, colleagues and applicants to verify damage and details of claim
- Contacting stakeholders for evidence verification
- Demonstrated time management, confidentiality and procedural process with release of information documentation in place to progress applications for outcomes.
Clerical Officer (Part-time)
KUNUNURRA REGIONAL HOSPITAL
KUNUNURRA
01.2020
- Provide clerical support across the hospital, including at Concierge
- Greet and direct face to face patients/visitors
- Maintain confidentiality, and undertake COVID-19 practices for infection control
- Answer switchboard and transfer telephone calls to departments, wards and specialist rooms
- Create, update and retrieve patient files
- Undertake mail sorting
- Undertake faxing and scanning
- Work collaboratively with staff and assume autonomous work practices
- Monitor and maintain Emergency Department inpatient list to move files
- Use in-house computer software webPAS, Learning Management System (LMS), Patient Master Index (PMI) alongside windows-based programs.
Qualified Educator (Part-time)
Horizon Childhood Learning Centres
South Fremantle
01.2020
- Provide active supervision and consistent care to manage safety of children within a play based learning environment, incorporating children’s ideas and interests into planned experiences and routines
- Ensure safe food handling with preparation and presentation of meals
- Age 0-12 years.
Clerical Officer (Volunteer)
ADULT COMMUNITY CORRECTIONS
MANDURAH
01.2019
- The Clerical Officer provides clerical support to the Branch, ensuring that approved administrative processes are adhered to
- This includes, but is not limited to word processing, data entry, maintaining correspondence and filing systems, attending to reception and general clerical duties
- Working collaboratively with staff, demonstrating problem solving skills, ensuring customer focus and maintaining Department goals concerning safety, security and rehabilitation.
Education
Certificate IV in School Age Education & Care -
SOUTH METROPOLITAN TAFE
01.2018
Certificate III in Early Childhood Education & Care -
SOUTH METROPOLITAN TAFE
01.2016
Certificate III in Business & Certificate III in Business Administration -
WEST COAST INSTITUTE OF TRAINING
01.2015
Certificate II in General Education for Adults -
CHALLENGER TAFE
01.2015
Skills
- Excellent communication skills both written and oral
- Ability to communicate with people of all ages
- Ability to work as part of a team and unsupervised
- Accuracy and Precision
- Office Administration
- Scheduling Coordination
- Detail Oriented
- Data Entry
- Problem-Solving
- Critical Thinking
- Continuous Improvement
- Organisational Skills
- Time Management
- Reliability
- Adaptability and Flexibility
- Multitasking
Certificates
- Certificate II in General Education
- Certificate III in Business and Business & Administration
- Certificate III in Early Childhood Education and Care
- Certificate IV in School Aged Education and Care
References
- Lauren Shahin, Senior Booking Clerk, Fiona Stanley Hospital, 04 XXX XXX, Lauren.Shahin@health.wa.gov.au
- Charlotte Collet-Osborn, Senior Booking Clerk, Fiona Stanley Hospital, 0421958553, Charlotte.Collet-Osborn@health.wa.gov.au
Certification
- Automatic motor vehicle drivers licence – Own vehicle
- Provide emergency first aid response in an education and care setting HLTAID004
- Working with Children Check
Timeline
Booking Clerk
FIONA STANLEY HOSPITAL
01.2021 - Current
Ward Clerk (Contract)
KING EDWARD MEMORIAL HOSPITAL FOR WOMEN
01.2021
Project Recovery Officer – Cyclone Seroja (Contract)
DEPARTMENT OF FIRE & EMERGENCY contract via Hayes Employment
01.2021
Specialist Clinic Clerk (Full-time)
KUNUNURRA REGIONAL HOSPITAL
01.2020 - 01.2021
Clerical Officer (Part-time)
KUNUNURRA REGIONAL HOSPITAL
01.2020
Qualified Educator (Part-time)
Horizon Childhood Learning Centres
01.2020
Play Leader (Casual)
WARATAH ALL YEAR CARE
01.2019 - 01.2020
Clerical Officer (Volunteer)
ADULT COMMUNITY CORRECTIONS
01.2019
Certificate IV in School Age Education & Care -
SOUTH METROPOLITAN TAFE
Certificate III in Early Childhood Education & Care -
SOUTH METROPOLITAN TAFE
Certificate III in Business & Certificate III in Business Administration -
WEST COAST INSTITUTE OF TRAINING
Certificate II in General Education for Adults -
CHALLENGER TAFE
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