Emma Kennett
Ashfield,NSW
Summary
Organised and dependable candidate with a strong understanding of customer service industries. Successful at managing multiple priorities and multitasking with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Waitress
Bar Cortona
09.2022 - Current
- Operated POS system to input orders, assign customers to tables and process payments
- Accommodates and aids accessibility requirements
- Served food and beverages to customers and immediately remedied any issues with orders
- Effectively communicated with and listened to fellow staff and customers
- Made certain to remain updated on item availability and customer wait times
Personal Babysitter
[Varied]
09.2018 - Current
- Monitored children's safety and well-being to prevent accidents and falls
- Assisted children with completing homework and special assignments to improve academic performance
- Organized various activities and games to keep children entertained
Waitress
The Junction Coffee Co.
08.2022 - 10.2022
- Operated POS terminal
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Set-up and packed-up (including cleaning) for opening and closing shifts
Waitress
Decolata
04.2019 - 09.2019
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Appropriately responded to and resolved questions and uncertainties related to orders, menu items or dietary requirements
Education
Bachelor of Arts - Major in Modern History and Gender Studies, Minor in Philosophy
Macquarie University
Skills
- Operation of Microsoft Word, Excel and Outlook
- Touch typing
- Point of Sale (POS) System Operations
- Complaint Resolution
- Customer Service and Rapport
- Team Player
- Critical Thinking
- Dependable and Responsible
- Fast and enthusiastic learner
Timeline
Waitress
Bar Cortona
09.2022 - Current
Waitress
The Junction Coffee Co.
08.2022 - 10.2022
Waitress
Decolata
04.2019 - 09.2019
Personal Babysitter
[Varied]
09.2018 - Current
Bachelor of Arts - Major in Modern History and Gender Studies, Minor in Philosophy
Macquarie University
Similar Profiles
Alexandro FernandoAlexandro Fernando
Waiter/Food & Beverage Operational Assistant at Cortona Resort & SPAWaiter/Food & Beverage Operational Assistant at Cortona Resort & SPA
Cali LittleCali Little
Hostess at Cortona Italian CafeHostess at Cortona Italian Cafe
ANNA SHARAFUTDINOVAANNA SHARAFUTDINOVA
CAMARERA at restaurante bar ADARRA, cafetería bar BOAH, bar de tapas MOKI MOKI, cafetería bar ACATUCCICAMARERA at restaurante bar ADARRA, cafetería bar BOAH, bar de tapas MOKI MOKI, cafetería bar ACATUCCI
Richard WangRichard Wang
Arborist Assistant at Bluegum Tree Care and ConsultancyArborist Assistant at Bluegum Tree Care and Consultancy
Xu CaoXu Cao
Construction Project Manager at Shanghai Shentong Metro Group Co, LtdConstruction Project Manager at Shanghai Shentong Metro Group Co, Ltd