Emma Ketteringham
Paynesville,VIC
Summary
Accomplished Office Admin and Reception with extensive experience in administrative support for over 10 years, most currently at Gippsland Centre Against Sexual Assault. Demonstrated expertise in dealing with complex and high emotional situations.
Microsoft Office and leadership, driving team efficiency and effective problem-solving under pressure.
Proven ability to enhance operational workflows and elevate customer service standards, resulting in increased workplace productivity and client satisfaction. Committed to fostering an organized and efficient office environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Reception and Administration support
Gippsland Centre Against Sexual Assault
Bairnsdale, Australia
01.2024 - Current
- Coordinated support to facilitate general office operations.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Handled incoming calls and directed callers to appropriate department or employee.
- Troubleshot computer hardware and software issues within the office.
- Reserved and managed meeting room availability.
- Processed incoming and outgoing mailings on a daily basis.
- Monitored office services mailbox for business support needs and requests.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Responded to inquiries from internal and external customers in a timely manner.
- Received and distributed mail, letters and packages.
- Provided administrative support to management and other staff.
- Greeted visitors upon arrival at the office.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Performed data entry tasks into various databases.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Funeral Director Assistant and Office Support
Peter Murray Funeral Directors
Bairnsdale, Australia
11.2023 - Current
- Prepared death certificates and drafted obituaries.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Completed and filed all necessary legal documentation quickly and accurately.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Removed deceased from place of death and transported to funeral home.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Consulted with families of deceased to make funeral arrangements.
- Provided support to colleagues during times of high volume activity.
- Handled confidential information with discretion and integrity.
- Monitored office services mailbox for business support needs and requests.
- Answered phones and routed voicemails to respective employees.
- Assisting on funerals and grave setups.
East Gippsland RAS assessor
My aged care latrobe community health service
Bairnsdale, Australia
07.2023 - 10.2023
- Created reports and documents for my aged care under the commonwealth home support program
- Phone assessments
- Sending referrals to the appropriate areas for supports
Central Intake Administration Officer
Bairnsdale Regional Health Service
Bairnsdale, Australia
12.2021 - 07.2023
- Process and triage referrals.
- Making calls and answering calls.
- Booking appointments.
- Computer applications.
- Handwritten & Computer emails
- Directing calls to the correct department.
- Generating other allied health and complex care referrals.
- General office duties.
- Working within a team.
- Using multiple computer applications and software—SRS, IPM, Smartsheet, HMS.
- Managing and processing waitlists
- Completing initial needs assessment forms and other paperwork with accuracy.
Funeral Director/Assistant
Stephen Baggs Funeral Directors
Bairnsdale, Australia
09.2020 - 12.2021
- Office administration duties
- Served as a positive and enthusiastic employee
- Maintained an eagerness to add to my knowledge and skills
- Transfers of the deceased from Aged Care, Private Homes, Hospitals, Accidents and any situation that has been called in as a coroners request
- Crematorium transfers
- Coroners Court of Victoria Admission of the deceased
- Arrangements with families
- Making bookings for Cemetery's, Floral arrangements, and anything that is needed
- Assisting in the Mortuary
- Grave and Service setups
- Being on call for transfers or the Business phone to take 'first calls'
- Working together in a time efficient manner
- Washing hearses and transfer vehicles
Personal Banking Advisor/Teller
Westpac Bank
Bairnsdale, Australia
03.2018 - 03.2021
- Worked well independently and on a team to solve problems
- Code of banking practice
- Tier 2
- Strong level of customer service
- Computer skills
- Served as a friendly, hardworking, employee
- Organized and prioritized work to complete any training and learning required for my position in a timely, efficient manner
- Worked as a dedicated team member of the banking team
- Large Volumes of Cash handling
- Atm Custodian - servicing, filling and balancing the atms
- High Level of Security protocols
- Maintaining Confidentiality and professionalism for customers and within our Company
- Relief work at other branches
- Loading appointment's for customers
- Assisting and supporting people with all of their banking needs
- Answering the phones and replying to the branch email
- One team
Retail Assistant
Jeanswest
Singleton, Australia
04.2015 - 03.2021
- Maintained up-to-date knowledge of all retail promotions
- Served as a friendly, hardworking, and punctual employee
- Opening and closing operations
- Computer skills
- Cash handling, banking and eftpos
- Merchandising to current promotions
- Customer service
Customer Service Officer/ Creche Assistant
YMCA Gym and Swim Singleton
Singleton, Australia
05.2012 - 04.2015
- Customer service
- Bookings for Gym classes and Learn to Swim Enrollments
- Opening and closing operations
- First Aid
- Kitchen duties
- Computer operations
Assistant Manager
Bras n Things
Merimbula, Australia
06.2006 - 05.2011
- Rostering
- Opening and Closing
- Team Management
- Fitting Bras
- Cash handling
- Stock Control, ordering and Transfers
- Customer Service
- Maintaining and Assisting the Manager with a team of 10 employees
- Stocktake
- Adhering to Merchandising Guidelines
Retail Assistant
Leading Edge Jewellers
Merimbula, Australia
01.2005 - 01.2006
- Retail Sales
- Cleaning jewellery
- Replacing batteries
- Answering phones
- Stock ordering
- Merchandising
- Answering phones
- Laybys
- Cash handling
- Eftpos
Retail Assistant
Ameldas on Market Shoes
Merimbula, Australia
01.2003 - 01.2005
- Stock control
- Shoe sales and fitting
- General cleaning
- Laybys
- Pos
- Eftpos
- End of day balancing
- Opening procedures
Bar Attendant
Tathra Hotel
Tathra, Australia
09.2000 - 12.2003
- TAB and Poker Machine operations
- Responsible service of alcohol
- General cleaning during opening and closing times
- All Bar duties and some waitress work when needed
- Cash handling
- Eftpos sales
- POS operations
- Drive through bottleshop attending
- Stocking drinks and ice
- Merchandising for current specials
- Team work
Shop Assistant/Waitress
Pinestore and Basils by the beach restaurant
Pambula Beach, Australia
01.1996 - 04.2001
- General store
- Take away petrol sales
- Restocking shelves
- Food handling
- Cash handling
- Waitressing
- Order taking
- Making coffee
- Table service
- RSA
- Customer service
- Opening and closing operations
Bar Attendant/Snow season
Lake Jindabyne Hotel
Jindabyne, Australia
05.1999 - 08.2000
- Bar Operations
- TAB Poker machine operations
- Opening and closing
- Cash handling
- Eftpos
- Cleaning
- POS
Child care
Merimbula Tura Kindergarten
Merimbula, Australia
06.1998 - 06.1998
- Cert 2 in children's services practical
- Looking after children from 0-5 years
- Nurturing and organizing age appropriate games and learning tasks
- Helping tidy up
Retail Assistant
Cannons Supermarket
Merimbula, Australia
01.1994 - 01.1996
- Registers serving customers
- Packing groceries
- Stacking shelves
- Cash handling
- Eftpos
- End of shift balancing
Retail Assistant
Rockmans
Belconnen, Australia
- Visual Merchandising
- Stock Control
- Sales
- Laybys
- POS
- Opening and closing procedures
- Customer service
- KPI Budgets
Store Manager
Kleins
Woden, Australia
- KPI Budgets
- Visual Merchandising
- Rostering
- Team leader for 5 staff in a small store
- Customer service
Retail Assistant
Millers Fashion
Merimbula, Australia
- KPI Budgets
- Customer service
- Stock control
- Opening closing procedures
- Cash handling
- Laybuys
- Eftpos
Shop Assistant
Pambula Pizza
Pambula, Australia
- Deliveries
- Making pizzas
- Preparing toppings
- Opening and closing shop
- Cash handling
- Eftpos
- Taking orders
- Answering phones
Education
Completed Session 1 of 2 - Diploma of Policing Practice
Charles Sturt University
Goulburn, NSW09-2004
Certificate of Technical Studies - Cert 2 Computer Applications For The Office
Bega Tafe
Bega, NSW01-2000
Certificate of Technical Studies - Certificate 3 in Children's Services
Bega TAFE
Bega, NSW12-1998
High School Diploma -
Eden Marine Technology High School
Eden, NSW12-1997
Skills
- Newsletter creation
- Microsoft office expertise
- Data entry proficiency
- Leadership
- Customer service
- Administrative support
- Personable and approachable
- Team building and leadership
- Supplies ordering
- Office management
- Ability to work under pressure
- Critical thinking and problem-solving
- Ability to multitask
- Computer skills with multiple software/s
Certification
- WWCC - Working with Children check
- National Police Check
- Current Drivers License
- Current First Aid and CPR
- Advanced Fire Warden Training - AS 3745 Compliant
- VACCA ( Victorian Aboriginal Child and Community Agency )- Cultural Awareness Training
Timeline
Reception and Administration support
Gippsland Centre Against Sexual Assault
01.2024 - Current
Funeral Director Assistant and Office Support
Peter Murray Funeral Directors
11.2023 - Current
East Gippsland RAS assessor
My aged care latrobe community health service
07.2023 - 10.2023
Central Intake Administration Officer
Bairnsdale Regional Health Service
12.2021 - 07.2023
Funeral Director/Assistant
Stephen Baggs Funeral Directors
09.2020 - 12.2021
Personal Banking Advisor/Teller
Westpac Bank
03.2018 - 03.2021
Retail Assistant
Jeanswest
04.2015 - 03.2021
Customer Service Officer/ Creche Assistant
YMCA Gym and Swim Singleton
05.2012 - 04.2015
Assistant Manager
Bras n Things
06.2006 - 05.2011
Retail Assistant
Leading Edge Jewellers
01.2005 - 01.2006
Retail Assistant
Ameldas on Market Shoes
01.2003 - 01.2005
Bar Attendant
Tathra Hotel
09.2000 - 12.2003
Bar Attendant/Snow season
Lake Jindabyne Hotel
05.1999 - 08.2000
Child care
Merimbula Tura Kindergarten
06.1998 - 06.1998
Shop Assistant/Waitress
Pinestore and Basils by the beach restaurant
01.1996 - 04.2001
Retail Assistant
Cannons Supermarket
01.1994 - 01.1996
Retail Assistant
Rockmans
Store Manager
Kleins
Retail Assistant
Millers Fashion
Shop Assistant
Pambula Pizza
- WWCC - Working with Children check
- National Police Check
- Current Drivers License
- Current First Aid and CPR
- Advanced Fire Warden Training - AS 3745 Compliant
- VACCA ( Victorian Aboriginal Child and Community Agency )- Cultural Awareness Training
Completed Session 1 of 2 - Diploma of Policing Practice
Charles Sturt University
Certificate of Technical Studies - Cert 2 Computer Applications For The Office
Bega Tafe
Certificate of Technical Studies - Certificate 3 in Children's Services
Bega TAFE
High School Diploma -
Eden Marine Technology High School
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