Emma Khan
Beacon Hill,NSW
Summary
Confident professional with a strong work ethic and a focus on detail-oriented leadership. Proven success in team development and enhancing operational efficiency. Dedicated to creating a motivating team culture while achieving optimal stock management and high levels of customer satisfaction.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Store Manager
Peter Alexander
Chatswood Chase, NSW
11.2025 - Current
- Developed and managed rosters aligned to store demand, ensuring strong floor coverage during peak trading periods
- Monitored store performance, analysed results, and implemented strategies that enhanced operational efficiency
- Recruited, Trained, Coached and developed team members to maximize performance, engagement and career growth
- Led and motivated the team to exceed sales targets and KPI’s
- Demonstrated strong organization skills and attention to detail while leading in a high stock volume environment
- Upheld visual merchandising standards to create an appealing shopping experience
Assistant Store Manager
Peter Alexander
Chatswood Westfield, NSW
03.2025 - 11.2025
- Fostered positive, motivating team culture in fast-paced environment
- Delivered exceptional customer service and led by example
- Managed daily store operations, including stock control, replenishment, and high visual merchandising standards
- Led and coached team members to enhance performance and build confidence
- Supported the Store manager in driving sales and roster planning to ensure appropriate staffing levels
Stock Leader
Peter Alexander
Chatswood Westfield, NSW
07.2024 - 03.2025
- Managed end-to-end stock operations, ensuring inventory was organized and replenished
- Worked closely with the Store Manager to maintain efficient stock processes and support overall store performance.
- Performed inventory control tasks including stock receiving, transfers, cycle counts and discrepancy investigations
- Maintained accurate stock administration and documentation to support loss prevention and operational efficiency
- Identified opportunities to improve stock flow and availability, helping maximize sales and customer satisfaction
APS 4 Customer Service Representative
Services Australia
Parramatta, NSW
11.2023 - 07.2024
- Delivered customer service across phone, face-to-face, and administrative channels, enhancing customer experiences.
- Assisted customers in navigating various government payments, programs, and services to ensure access and understanding.
- Assessed customer needs and determined entitlements and obligations in line with legislation
- Supported customers facing vulnerability and complex circumstances with empathy, fostering trust and effective communication.
- Informed customers about digital and self-service options to enhance their accessibility.
Sales Assistant
Discount Party World
Brookvale, NSW
06.2023 - 05.2024
- Managed inventory through stock organization, ensuring product availability on sales floor to enhance customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain a clean and organized store environment.
- Guided customers in locating specific products, addressing inquiries, and providing tailored product advice to improve satisfaction.
- Facilitated returns, exchanges, and refunds, streamlining the process for customers and enhancing service efficiency.
Sales Assistant
Big W
Blacktown, NSW
02.2018 - 02.2023
- Delivered exceptional customer service by assisting customers with product enquiries and creating a positive in-store experience
- Processed customer purchases efficiently, providing a fast and friendly checkout experience
- Replenished and maintained shop floor departments, ensuring product visibility and accessibility for customers
- Supported daily operations in a supervisor role, assisting team members and ensuring smooth shop floor activities
- Picked, packed and fulfilled online orders within strict timeframes to support eCommerce operations
- Collaborated with departments to streamline processes and improve overall workflow
Education
High School Diploma -
Wyndham College
Quakers Hill, NSW09-2017
Skills
- Store operations
- Inventory management
- Sales forecasting
- Visual merchandising
- Customer relationship management
- Performance analysis
- Staff training
- Team leadership
- Time management
- Attention to detail
Certification
Certificate II in Retail Services
Timeline
Store Manager
Peter Alexander
11.2025 - Current
Assistant Store Manager
Peter Alexander
03.2025 - 11.2025
Stock Leader
Peter Alexander
07.2024 - 03.2025
APS 4 Customer Service Representative
Services Australia
11.2023 - 07.2024
Sales Assistant
Discount Party World
06.2023 - 05.2024
Sales Assistant
Big W
02.2018 - 02.2023
High School Diploma -
Wyndham College