Summary
Overview
Work History
Education
Skills
Timeline
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Emma Killeen

Thornbury

Summary

Accomplished Operations and HR professional with a track record of optimising processes, nurturing teams, and fostering organisational success. Equipped with a strategic mindset, excelling in streamlining workflows, enhancing productivity, and ensuring seamless operations across diverse functions and projects.

Overview

9
9
years of professional experience

Work History

Operations and Human Resources Manager

One Girl
08.2021 - Current
  • Develop and implement operational processes resulting in increased efficiency and cost savings
  • Oversee management of data and information systems, ensuring data accuracy, security and accessibility across all areas of the organisation
  • Develop project plans, allocate resources and track progress to ensure timely delivery of milestones and objectives while mitigating risks and issues proactively
  • Formulate and manage the operational budget, consistently achieving financial targets and optimising resource allocation while regularly conducting budget reviews and identifying cost saving opportunities
  • Manage the organisation's HR functions, overseeing the entire employee lifecycle from recruitment to offboarding and act as a resource for employees, addressing HR-related queries, resolving conflict and fostering a positive work environment
  • Also, oversee payroll administration and supplier payments, guaranteeing timely and accurate compensation for employees
  • Support CEO and senior leadership, managing calendars, scheduling meetings and coordinating travel arrangements while contributing to strategic discussions and initiatives and distributing executive-level communications and reports.

General Manager

TAFTA Studios
11.2020 - 08.2021
  • Spearheaded day-to-day operational activities, ensuring the smooth functioning of all departments and processes, and implemented operational best practices to continually optimise processes and minimise costs
  • Managed end-to-end recruitment process, from sourcing candidates to conducting interviews and making hiring decisions and ensuring they received necessary training and resources to succeed in their roles
  • Designed and executed programs in Melbourne and Sydney, collaborating with local teams and partners to ensure program success, including market research and logistics planning
  • Strategically planned and coordinated workshops, short courses and intensive programs across various locations in Australia and collaborated with subject matter experts to develop engaging and informative content for events
  • Offered comprehensive administrative support to the company director, including calendar management, meeting coordination, and travel arrangements
  • Acted as a trusted advisor, handling sensitive and confidential matters with professionalism and discretion.

Salon Coordinator

Edwards & Co
09.2019 - 03.2020
  • Expertly managed the front desk operations, overseeing receptionist duties, appointment scheduling, and ensuring the salon’s reception area provided a welcoming and organised atmosphere
  • Managed all email and phone correspondence, serving as the primary point of contact for clients, suppliers and team members
  • Responded promptly to inquiries and ensured excellent communication between the salon and its stakeholders
  • Demonstrated exceptional customer service skills by providing a warm and accommodating experience for clients, addressing their needs, and ensuring their satisfaction
  • Handled complaints and concerns with professionalism and tact, resolving issues to the clients satisfaction while maintaining a positive image for the salon
  • Maintained a strong attention to detail, ensuring accuracy in appointment bookings and financial transactions.

State Director

One Woman Project
12.2018 - 02.2020
  • Orchestrated and facilitated whole team meetings, ensuring effective communication and collaboration between team members while encouraging participation and addressing key issues to make informed decisions for the organisation
  • Developed agenda, led discussions and followed up on action items, tracking progress to ensure the implementation of team decisions
  • Acted as liaison between the team and the executive leadership, conveying team concerns, updates and achievements, collaborating closely with the executive team to align team goals with the organisations strategic objectives
  • Organised and coordinated team-building and social activities to promote team cohesion and fostered a positive and inclusive team culture
  • Participated as speaker on a panel during an International Women’s Day event, sharing insights on global gender equality
  • Actively supported community engagement initiatives, volunteering team and expertise to connect with and positively impact the community.

Venue Manager

TFC PTY LTD
09.2014 - 05.2019
  • Created and managed a weekly roster for a staff of 20+, efficiently allocating shifts and responsibilities to ensure optimal coverage during peak hours while adhering to labour regulations and budget constraints
  • Collaborated closely with the events team to operationalise large-scale events, overseeing logistical aspects such as staffing, setup, and coordination to ensure the smooth execution of events
  • Ensure strict compliance with liquor laws and regulations, implementing policies and procedures to maintain a safe and responsible alcohol service environment
  • Thrived in high-pressure situations, demonstrating the ability to make quick decisions and effectively manage crises to ensure the safety of patrons and staff
  • Played a key role in the recruitment, training, and onboarding of staff, conducting interviews, and selecting qualified candidates
  • Provided comprehensive training programs to ensure staff were well-prepared to deliver exceptional service.

Education

Cert IV in Business & Diploma of Leadership and Management -

Australia City Design College

Skills

  • Highly proficient in Microsoft Office
  • Business process improvement and optimisation
  • HRIS systems and data management
  • Communication and stakeholder engagement
  • Budget and financial management
  • Project management

Timeline

Operations and Human Resources Manager

One Girl
08.2021 - Current

General Manager

TAFTA Studios
11.2020 - 08.2021

Salon Coordinator

Edwards & Co
09.2019 - 03.2020

State Director

One Woman Project
12.2018 - 02.2020

Venue Manager

TFC PTY LTD
09.2014 - 05.2019

Cert IV in Business & Diploma of Leadership and Management -

Australia City Design College

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Emma Killeen