Emma King

Handled transactions efficiently in high-pressure club environments, ensuring accuracy and speed.

• Skilled in processing transactions accurately and securely, including cash, card, and digital payments.

• Proven ability to provide excellent customer service and ensure a welcoming atmosphere.

• Adept at managing high-pressure situations while maintaining professionalism and efficiency.

• Committed to supporting team success and enhancing the overall customer experience.

• Familiar with adhering to club policies, including age verification and safety protocols.

• Handle inbound customer calls, resolving issues efficiently to maintain high customer satisfaction
• Achieved a 95% customer satisfaction rate through effective communication and problem-solving skills
• Utilize CRM software to track and manage customer interactions, ensuring accurate records
• Collaborate with team members to share best practices and improve overall call center performance

• Received, unpacked, and organized new shipments, ensuring inventory accuracy and timely stocking
• Enhanced product visibility and store aesthetics by organizing and labeling goods on display shelves
• Assisted customers in locating products, improving satisfaction and boosting sales
• Processed customer payments efficiently, maintaining accuracy and reducing wait times
• Applied security tags to prevent theft, contributing to store security
• Proposed and implemented new security tagging system, significantly reducing inventory shrinkage
• Contributed ideas for visual merchandising improvements

• Maintain organized and clean bar area, ensuring compliance with health and safety standards
• Upsell beverages and menu items, contributing to increased sales and customer satisfaction
• Execute accurate stock checks and manage inventory to prevent shortages and overstocking
• Process card payments efficiently, ensuring quick and accurate transactions
• Adhere to Challenge 25 policy, verifying customer age to comply with legal requirements
• Maintained meticulous stock records, processed card payments accurately, and upheld stringent cleanliness standards in a fast-paced bar environment

• Multi-skilled part of the team, skilled in waitressing, bartending, retail, and team leading
• Worked with many different types of clientele including high profile clients, ensuring outstanding customer service daily
• Dealt with customer complaints professionally and with empathy
• Kept a high standard of cleanliness, followed health and safety guidelines
• Carried out sales on the tills
• Led and organised my team ensuring guidelines and rules were followed by all members
• Used initiative to solve problems and reported back to managers

• Managed bar stock, bartending, and wine service, ensuring smooth operations and customer satisfaction
• Resolved customer complaints effectively, maintaining high service standards
• Collaborated with team members, fostering respect and cooperation
• Processed card payments, cash transactions, and refunds accurately
• Oversaw inventory management, ensuring optimal stock levels
• Identified and reported problems, contributing to solutions and improvements
• Adhered to health and safety guidelines, ensuring a safe environment
• Fostered strong teamwork in fast-paced environment
• Coordinated with staff to optimize service delivery and enhance guest experience