Emma King
Rosebud
Summary
Dynamic Practice Manager with a proven track record at Pinnacle Physiotherapy, enhancing workflow efficiency and patient satisfaction. Expert in policy development and electronic health records, coupled with exceptional problem-solving and teamwork skills. Achieved significant improvements in practice management and staff morale, demonstrating a commitment to excellence and innovation in healthcare administration.
Overview
27
27
years of professional experience
Work History
Practice Manager
Pinnacle Physiotherapy
Dromana And Mornington, Vic
03.2012 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and practitioners.
- Oversaw the hiring process for new administration employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 2 office personnel.
- Provided training, supervision and management to team of administration personnel.
- Created and implemented organizational policies and procedures.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Provided clerical support to practitioners by copying, faxing, scanning and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Merrick Webster
Melbourne, VIC
04.2000 - 03.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Minter Ellison Lawyers
Melbourne, VIC
07.1998 - 03.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Kilbreda College
Mentone, VIC11-1990
Skills
- Schedule management
- Practice management
- Policy implementation
- Policy and procedure development
- Electronic health records
- New hire training
- Supplies ordering
- Training program implementation
- Medical billing
- Workflow efficiency
- Teamwork
- Customer service
- Multitasking
- Problem-solving abilities
- Time management
Timeline
Practice Manager
Pinnacle Physiotherapy
03.2012 - Current
Receptionist
Merrick Webster
04.2000 - 03.2003
Receptionist
Minter Ellison Lawyers
07.1998 - 03.2000
High School Diploma -
Kilbreda College