Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Latcham

Berserker

Summary

Creative Business Owner with exceptional background spent in events. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

6
6
years of professional experience

Work History

Business Owner

Elite Aerial Arts-Qld
01.2025 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

Childcare Educator

Allies early learning-Qld
10.2024 - Current


  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.

Customer Service

Gelatissimo-Rockhampton QLD
01.2024 - 08.2024
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Provided friendly and attentive customer service, resulting in repeat patronage.
  • Provided exceptional customer service, addressing guest inquiries promptly and professionally.
  • Provided exceptional customer service for ideal experiences.

Aerial Coach

Epic Studios Australia, Rockhampton
01.2021 - 06.2024
  • Assisting and Teaching Ready Set Dance and Managing Aerial Classes
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Aerial Circus Performer

The Harrington Circus Show
06.2023 - 11.2023
  • New South Wales
  • General Circus duties including but not limited to;
  • Advertising
  • Performer in shows
  • Sales and Managing Sideshow games
  • Customer Service
  • Heavy Lifting and other assistance in pack downs and set ups
  • Performed in high-profile events, demonstrating professionalism and reliability under pressure.
  • Enhanced production value with creative costuming choices that complemented both individual acts and overall show themes.
  • Adhered to strict safety protocols during rehearsals and performances, minimizing risk of accidents or injuries on stage.
  • Mentored aspiring aerialists, sharing knowledge and expertise gained through years of professional experience.
  • Adapted quickly to new equipment or apparatuses when needed, showcasing a high level of adaptability in the rapidly changing world of aerial performance art.
  • Maintained peak physical condition through rigorous training, ensuring consistent performance quality and injury prevention.

Teachers Aide

Lighthouse Christian School, Rockhampton
01.2022 - 06.2023
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

Customer Service Clerk

Gelatissimo, Rockhampton
08.2019 - 06.2023
  • Customer Service
  • Leading of Closing and Opening
  • Making of Cakes and Gelato
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Provided thorough product knowledge to assist customers in making informed decisions on purchases.

Education

High School -

Heights College
Rockhampton, QLD
11.2021

Skills

  • Special Needs
  • Advanced Aerialist
  • Creative Thinker
  • Working with Children
  • Customer Service
  • Leadership
  • Heavy Lifting
  • Experience with Children
  • Food Preparation
  • Special Education
  • Customer relations
  • Attention to detail
  • Entrepreneurial personality
  • Project management
  • Purchasing and planning
  • Business marketing
  • Coaching and mentoring
  • Task delegation

Accomplishments

Business owner of ‘Elite Aerial Arts’

Timeline

Business Owner

Elite Aerial Arts-Qld
01.2025 - Current

Childcare Educator

Allies early learning-Qld
10.2024 - Current

Customer Service

Gelatissimo-Rockhampton QLD
01.2024 - 08.2024

Aerial Circus Performer

The Harrington Circus Show
06.2023 - 11.2023

Teachers Aide

Lighthouse Christian School, Rockhampton
01.2022 - 06.2023

Aerial Coach

Epic Studios Australia, Rockhampton
01.2021 - 06.2024

Customer Service Clerk

Gelatissimo, Rockhampton
08.2019 - 06.2023

High School -

Heights College

Similar Profiles

CREATE PROFILE
Emma Latcham