Emma-Lea Parcell
Aratula,QLD
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in D4W, Oasis.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dental Front Office Receptionist
Toombul Smiles
04.2013 - 02.2016
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Received and routed laboratory results to correct clinical staff members.
Dental Assistant
Raceview Dental
06.2013 - 01.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
Dental Assistant
Primary Dental
04.2010 - 08.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
High School Diploma -
Boonah State High School
Boonah, QLD11.2008
Skills
- Patient Scheduling
- Dental Terminology
- Cash Reconciliation
- Administrative Support
- Office Organization
- Telephone Etiquette
- Billing Procedures
- Appointment Confirmation
- Attention to Detail
- Customer Service
- Record Management
- Team Collaboration
- Payment Processing
- Appointment Setting
- Relationship Building
- Preparing Treatment Rooms
Additional Information
I have not been working in a few years now but I am looking to get back into the field of either a Dental Assistant or in an Administration position, I am willing to learn new skills required for any position and to get any certificates I would need for the position. I also know ASL and sign language and this maybe helpful with the roll. I would love the opportunity to be apart of your team I would bring knowledge and would learn new skills required to succeed within the position.
Timeline
Dental Assistant
Raceview Dental
06.2013 - 01.2014
Dental Front Office Receptionist
Toombul Smiles
04.2013 - 02.2016
Dental Assistant
Primary Dental
04.2010 - 08.2013
High School Diploma -
Boonah State High School
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