Emma Liebenau
Perth,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
MiClub
11.2023 - Current
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of 52 key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
Brewery Owner & Licensee
Brew Garage
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
PGA Golf Professional
Mount Lawley Golf Club
04.2016 - Current
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Managed pro shop operations efficiently, ensuring excellent customer service and appropriate inventory levels at all times.
- Improved student golf skills by providing personalised instruction and coaching on swing techniques, course management, and mental preparation.
- Streamlined lesson scheduling processes through effective use of software tools, enhancing convenience for both students and instructors alike.
- Developed relationships with clients to provide ongoing support and encouragement.
- Assisted in developing marketing materials to promote coaching services.
Product Support Specialist
MiClub
03.2019 - 10.2023
- Customized support solutions for high-profile clients, ensuring their specific needs were met with precision.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Assisted marketing efforts by reviewing promotional materials from a technical perspective, ensuring accuracy and clarity in messaging.
- Enhanced customer satisfaction by providing timely and accurate product support.
PGA Golf Professional
Collier Park Golf Course
01.2006 - 02.2016
- Managed pro shop operations efficiently, ensuring excellent customer service and appropriate inventory levels at all times.
- Improved student golf skills by providing personalized instruction and coaching on swing techniques, course management, and mental preparation.
Education
Certificate III Education Assistant
North Metropolitan TAFE
Perth, WADiploma Coaching - Golf
PGA of Australia
Senior First Aid - Current
ST Johns
Licence
Venue Manager
RSA
AHA
WWCC
WA Government
Skills
- Customer service
- Customer relationship building
- Inter-department collaboration
- Sales proficiency
- Key accounts development
- Customer account management
- CRM software
- Computer skills
- Time management
- Teamwork and collaboration
- Adaptability
- Customer retention
Timeline
Customer Success Manager
MiClub
11.2023 - Current
Brewery Owner & Licensee
Brew Garage
10.2023 - Current
Product Support Specialist
MiClub
03.2019 - 10.2023
PGA Golf Professional
Mount Lawley Golf Club
04.2016 - Current
PGA Golf Professional
Collier Park Golf Course
01.2006 - 02.2016
Certificate III Education Assistant
North Metropolitan TAFE
Diploma Coaching - Golf
PGA of Australia
Senior First Aid - Current
ST Johns
Licence
Venue Manager
RSA
AHA
WWCC
WA Government
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