EMMA LIGHTFOOT
Mango Hill,QLD
Summary
Experienced professional with a strong management background, skilled in building customer relationships and delivering exceptional service. Known for teamwork, leadership, adaptability, and enthusiasm. Ready for new challenges and aiming to bring my expertise and dedication to a dynamic organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Eureka Furniture
Aspley, QLD
03.2024 - Current
- Lead and motivate a team to achieve store goals and manage bonus structures effectively.
- Resolve customer complaints professionally, following company policies and training.
- Maintain cash security and adhere to company cash handling standards.
- Implement Visual Merchandising guidelines for store setup.
- Keep the store clean, well-presented, and organized.
- Maintain up-to-date store administration processes as per company policy.
- Perform opening and closing procedures accurately.
- Manage safe and timely truck deliveries to the store.
- Verify orders and handle booking out deliveries efficiently.
- Control costs and manage the store effectively.
- Create rosters and manage timesheets and approvals.
Store Manager in Training
Eureka Furniture
Aspley, QLD
09.2023 - 03.2024
- Foster a positive work environment for team members and customers, adhering to company policies.
- Monitor and meet key performance indicators (KPIs).
- Handle customer complaints professionally and in line with company guidelines.
- Support the Store Manager in team management.
- Implement visual merchandising standards in the store layout.
- Maintain a clean, well-presented store.
- Provide clear communication and leadership to achieve store objectives.
- Manage store administration according to company policies.
- Execute opening and closing procedures efficiently.
Store Manager
Robins Kitchen
Toowong, QLD
02.2022 - 09.2023
- Create a welcoming environment for team members and customers per company policies.
- Increase profitability by driving sales and managing costs.
- Meet store and individual KPI targets.
- Provide exceptional customer service consistently.
- Maintain accurate data and evaluate store performance regularly.
- Conduct sales and train the team per company policies.
- Handle customer complaints professionally and according to company training.
- Manage and provide feedback to the Assistant Manager and team.
- Implement training plans and development plans from appraisals.
- Hire staff according to policies and relevant laws.
- Complete payroll and induction for new employees.
- Conduct appraisals during probation and annually.
- Manage stock effectively and communicate concerns.
- Perform stock takes per policies and procedures.
- Maintain visual merchandising and internal displays.
- Oversee store administration and procedures.
- Develop staff rosters and maintain timesheets.
- Enforce OH&S policies and minimize risks through training.
Assistant Store Manager
Robins Kitchen
Toowong, QLD
03.2021 - 02.2022
- Assist the store manager in achieving targets and upholding high standards.
- Represent Robins Kitchen by providing exceptional customer service and solving customer issues.
- Demonstrate strong product knowledge across various items.
- Achieve store and individual KPI targets.
- Resolve customer complaints professionally per company policies.
- Support the Store Manager in team management.
- Recruit and train employees according to company policies and legal requirements.
- Communicate with managers about stock concerns.
- Conduct effective stocktakes per policies and procedures.
- Adhere to visual merchandising guidelines and maintain a clean store.
- Lead and communicate clearly with the Store Manager and team to achieve goals.
- Keep store administration up to date per company policies.
- Report hazards and incidents promptly and exhibit strong WHS knowledge.
- Manage store and individual KPIs.
- Perform regular stock rotation, monitoring, and control.
- Execute opening and closing procedures efficiently.
Retail Assistant
Robins Kitchen
Toowong, QLD
09.2020 - 02.2021
- Represent Robins Kitchen by providing outstanding customer service and product knowledge.
- Achieve store and individual KPI targets daily, weekly, and monthly.
- Perform stock rotation, monitoring, and control efficiently.
- Welcome customers warmly and provide exceptional service.
- Conduct stocktakes and maintain visual merchandising standards.
- Keep the store clean and well-presented.
- Communicate clearly with the Store and Assistant Store Managers and maintain email correspondence.
- Execute opening and closing procedures efficiently.
- Maintain housekeeping standards to minimize accidents and incidents.
- Identify and address potential problem areas to prevent accidents.
Retail Assistant
Mott & Mulberry
Brisbane Domestic Airport, QLD
02.2020 - 03.2020
- Conduct stocktakes and perform EOD procedures accurately.
- Meet sales targets despite challenges posed by coronavirus.
- Ensure the store is sanitized and keep customers informed about safety measures.
- Support the store manager with clerical and administrative tasks; assist in training junior staff.
- Handle in-store merchandising and maintain appealing window displays.
- Relabel and price a variety of products from different suppliers.
- Track and trace sales efficiently; monitor for theft prevention.
- Flexibility to adapt to changing airport security and safety regulations.
- Strong communication skills for working with diverse customers and staff.
- Time management skills to handle high-pressure situations, especially during peak travel times.
Retail Assistant
Ollie's Place Kidswear
Indooroopilly, QLD
12.2017 - 02.2020
- Provide exceptional customer service to parents and children.
- Maintain clean and organized fitting rooms and displays.
- Create fun and inviting window displays to attract customers.
- Assist customers in finding the right sizes and styles.
- Process transactions accurately and efficiently.
- Restock merchandise and update displays regularly.
- Handle customer inquiries and resolve issues courteously.
- Support sales by promoting new arrivals and specials.
- Stay informed on promotions and store policies.
- Collaborate with team members to achieve store goals.
All Round General Laborer
24 Seven Vending
Brisbane, QLD
01.2010 - 11.2017
- Operate daily route and perform necessary repairs.
- Manage smooth day-to-day operations for a small team.
- Handle cash and perform accounting tasks.
- Provide excellent customer service and face-to-face interaction.
- Manage stock rotation and handle deliveries.
- Train and support employees.
- Service and repair vending machines and payment readers.
- Perform data entry and work with Excel and Word documents.
Education
Certificate III in Hospitality (Food & Beverage Retail Service) -
CBD College
Brisbane, QLD01.2016
Certificate I in Hospitality -
CBD College
01.2012
Skills
- Team Leader & Team player
- Detail Oriented, including Multitasking and Organization Skills
- Reliable & Flexible to suit needs
- Work Planning and Prioritization
- Customer Relationship Building and Management
- Budget Administration including KPI management
- Risk & Loss Prevention Management
- Payroll Management including Employee Scheduling
- Customer Service & Operational Management
- Store Visual Merchandising
- POS Systems (Including Pronto)
- Cash Handling Management
Languages
English
Native/ Bilingual
Affiliations
- Gardening: Skilled in nurturing green spaces and participating in community gardening initiatives.
- Music: Avid enthusiast in attending live performances.
- Cooking: Passionate home cook with expertise in meal planning and hosting.
- Design & Styling: Possess a keen eye for aesthetics and stay updated on design trends through various channels.
- Travel & Culture: Enjoys exploring diverse destinations, immersing in local cultures, and embracing unique experiences such as historical landmarks to cultivate inspiration and broaden perspectives.
Certification
- Open Automatic Driver's License
References
References available upon request.
Timeline
Store Manager
Eureka Furniture
03.2024 - Current
Store Manager in Training
Eureka Furniture
09.2023 - 03.2024
Store Manager
Robins Kitchen
02.2022 - 09.2023
Assistant Store Manager
Robins Kitchen
03.2021 - 02.2022
Retail Assistant
Robins Kitchen
09.2020 - 02.2021
Retail Assistant
Mott & Mulberry
02.2020 - 03.2020
Retail Assistant
Ollie's Place Kidswear
12.2017 - 02.2020
All Round General Laborer
24 Seven Vending
01.2010 - 11.2017
Certificate III in Hospitality (Food & Beverage Retail Service) -
CBD College
Certificate I in Hospitality -
CBD College
- Open Automatic Driver's License
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