Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Emma Loncaric

Mount Waverley,Australia

Summary

Dedication, communication and efficiency describe myself as an employee due to extensive history of meeting company goals and forming genuine relationships. Skilled in working under pressure, adapting to new situations and set high standards when completing challenging tasks.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's
11.2016 - 10.2020
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Front of House

Otherside Coffee
11.2020 - 05.2022
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.

Front of House

Mr Pilgrim
05.2021 - 12.2021
  • Greeted new customers, discussed specials and took drink orders.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Cafe/Restaurant All-Rounder

Good Times Milk Bar
05.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Operated and managed on the coffee machine, floor and alcoholic and non-alcoholic beverages and delivered high-quality services.
  • Developed strong connection with customers and ability to remain content in high pressure circumstances with ease.

Case Practice Support Worker

Department Of Fairness, Families And Housing
07.2023 - Current
  • Documented client progress and activities in accordance with agency policies and procedures.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Education

Victorian Certificate of Education

Mount Waverley Secondary College
Mount Waverley, VIC
10.2019

Bachelor of Psychological Science

Deakin University
Burwood East, VIC
10.2022

Skills

  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Decision-Making
  • Excellent Communication

Accomplishments

  • Mount Matter's Year 11E Leader (MWSC, 2018)
  • Performed as Dance Spec in MWSC'S "Bring It On" (2018)
  • Performed as Dance Spec in MWSC's "The Addams Family" (2019)

References

Contact Details:

Work:

-Taylor Dunn, Case Management Western Melbourne Team Manager, Team 3.

taylor.dunn@dffh.vic.gov.au

-Chloe Sneddon, Case Management Western Melbourne Senior Practitioner, Team 3.

chloe.sneddon@dffh.vic.gov.au

Education:

-Dr. Robyn Moffitt, Deakin University's Unit Chair for Applied Counselling Skills (Intermediate), 

r.moffitt@deakin.edu.au

-Jovana Drakulic, Mount Waverley Secondary College's Former Year Twelve English Teacher, 

0430 784 427

Timeline

Case Practice Support Worker

Department Of Fairness, Families And Housing
07.2023 - Current

Cafe/Restaurant All-Rounder

Good Times Milk Bar
05.2022 - Current

Front of House

Mr Pilgrim
05.2021 - 12.2021

Front of House

Otherside Coffee
11.2020 - 05.2022

Crew Member

McDonald's
11.2016 - 10.2020

Victorian Certificate of Education

Mount Waverley Secondary College

Bachelor of Psychological Science

Deakin University

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Emma Loncaric