Emma Macdonald

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Manage behind the scenes of social media :

- Managing and responding to post and ad comments via Instagram, Facebook and TikTok

- Responding to DM's and all enquiries

- Created my own community (scouted customers to become apart of this and natured relationships)

• Coached, managed and developed teams to provide exceptional service, achieve sales goals and progression of team members internally and externally in the company.
• Maintained store staff by recruiting, orienting and training employees.
• Met or exceeded sales goals, maximizing operating budgets.
• Managed visual merchandising, maintaining standards and elevating customer experience.
• Drove my team to excel in new ways of customer service to stand out from competitor retailers.
• Completed, end of day profit, paperwork, rosters and performance reviews.
• Ran external recruitment nights, hired and trained team members into the company for the Gold Coast stores.
• Supported the state team in internally training managers and up coming managers.

• Helped customers find specific products, answered questions, and offered product advice.
• Accepted and completed cash, check and credit card payments.
• Monitored stock levels to facilitate restocking and replenishment of shelves.