Emma Macdonald
Forest Lake,Qld
Summary
Dynamic professional with a proven track record at Big W and Donohue Consultancy, excelling in customer satisfaction and modern website design. Expert in JavaScript programming and fostering teamwork, significantly enhanced user engagement and streamlined payment processes. Skilled in transforming client visions into compelling online experiences through superior UI/UX design and effective complaint handling.
Overview
12
12
years of professional experience
Work History
Customer Service Clerk
Big W
09.2009 - 09.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer calls and emails to answer questions about products and services.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Website Designer
Donohue Consultancy
09.2018 - 10.2018
- Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
Education
Diploma - Website Development
TAFE Queensland
South Bank, QLD11.2014
Skills
- Payment Processing
- Record preparation
- Product Knowledge
- Complaint Handling
- Interaction design
- JavaScript programming
- Responsive design
- Front-end Frameworks
- UI and UX Design
- Wireframing and Prototyping
Timeline
Website Designer
Donohue Consultancy
09.2018 - 10.2018
Customer Service Clerk
Big W
09.2009 - 09.2021
Diploma - Website Development
TAFE Queensland