Summary
Overview
Work History
Education
Skills
References
Timeline
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EMMA MALCOLM

Cooma,Australia

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

10
10
years of professional experience

Work History

STOCK AND POS MANAGER

Hooks Pharmacy
10.2023 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Collaborated with staff to develop and carry out processes.
  • Delegated tasks, freeing up time to focus on higher-value activities.

STORE TEAM MEMBER

Woolworths
04.2015 - 09.2023
  • Maintained updated knowledge about products offered in the store and their prices.
  • Developed strong customer service skills by consistently providing friendly and helpful assistance to customers.
  • Performed opening and closing duties including cash handling, restocking shelves, and cleaning the store.
  • Provided excellent customer service by responding promptly to inquiries and addressing concerns.
  • Assisted with product displays and promotional activities to increase sales volume.

Education

HIGH SCHOOL DIPLOMA -

Monaro high school

Skills

  • Expectation setting
  • Key Performance Indicators
  • Time Management
  • Task Prioritization
  • Staff Training
  • Problem Resolution
  • Reliability
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building

References

References available upon request

Timeline

STOCK AND POS MANAGER

Hooks Pharmacy
10.2023 - Current

STORE TEAM MEMBER

Woolworths
04.2015 - 09.2023

HIGH SCHOOL DIPLOMA -

Monaro high school

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EMMA MALCOLM