Emma Mapleson
Summary
Passionate human resources officer dedicated to providing exceptional customer service. Proven track record of thriving in fast-paced and complex client relations environments. Equipped with strong leadership, problem-solving, and strategic planning skills. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with a focus on integrity and accountability.
Overview
5
5
years of professional experience
Work History
HR Services Officer APS 5
Department of Defence
09.2023 - Current
- Provide second level HR Support by responding to customer enquiries via the HR Services inbox and iEnterprise ticketed queue
- Review and apply relevant legislation, people policies and procedures to achieve business outcomes
- Build and sustain relationships with internal and external stakeholders and exchange information to achieve business outcomes
- Select and apply the appropriate course of action to assist with the resolve of people issues
- Contribute to the development and delivery of People projects, strategies and initiatives against plans to achieve business outcomes
HR & Workforce Officer APS 5
Department of Defence
05.2022 - 09.2023
- Support workforce and workplace programs with a focus on capability development for all APS, ADF and Reserve staff
- Assist in the coordination of HR communication on Defence HR policies, procedures and provide guidance to stakeholders at the Australian Defence College (ADC)
- Identify workforce and capability trends, risks, and opportunities for improvement
- Manage all APS recruitment occurring at the Australian Defence College
- Run fortnightly and monthly reporting data, condense, distribute to units
- Complete Establishment Variation Proposals aligned with organisation structural changes
HR Assist Client Services Officer APS 4
Attorney General's Department
09.2019 - 05.2022
- Respond to all telephone, email and in person enquiries per the agreed timeframes
- Log all HR enquiries and record the action taken to resolve or escalate the job
- Provide accurate HR advice by researching legislation, policies, and procedures
- Tailor verbal and written communication to the audience, ensuring interpretation of advice remains consistent
- Assist with payroll enquiries and HR system changes
- Maintain awareness of current activities and trends in Human Resources
- Build and maintain relationships with internal and external stakeholders
- Establishment and maintenance of Standard Operating Procedures (SOP)
- Managed and reviewed the Australian Government Solicitor separation process
Senior HR Assist Client Services Officer APS 5 (A/g)
Attorney General's Department
08.2021 - 11.2021
- Support the Team Leader and provide leadership and guidance to the HR Assist team
- Assist with the management of enquiries and ensure team deadlines are met
- Provide weekly statistics and produce reports as required
- Manage Quality Assurance tasks for incoming and transferring staff members
- Manage weekly system Data Integrity and contractor reporting
- Identify continuous improvement ideas to streamline processes and procedures
- Generalist knowledge of Human Resource Management functions in the Attorney General's Department, including an understanding of Enterprise Agreements and Employee Relations Advice
- Deciphering and analysing information
- Managed and finalised the secondment separation process
Education
Certificate IV in property Services -
Wisdom Learning Centre
01.2016
Diploma of Counselling -
Australian College of Applied Psychology
01.2012
Skills
- Strong communication skills, both written and verbal
- Meticulous eye for detail and accuracy
- HR policies and procedures
- Building Manager Capability
- Presentations / Public Speaking
- Data integrity / Reporting
- Computer skills including Microsoft, Adobe, iET Solutions, Objective, PMKEYS and Aurion
- ERP, Performance and Goals System, DECMS
References
Available upon request.
Security Clearance
Negative Vetting 1
Timeline
HR Services Officer APS 5
Department of Defence
09.2023 - Current
HR & Workforce Officer APS 5
Department of Defence
05.2022 - 09.2023
Senior HR Assist Client Services Officer APS 5 (A/g)
Attorney General's Department
08.2021 - 11.2021
HR Assist Client Services Officer APS 4
Attorney General's Department
09.2019 - 05.2022
Diploma of Counselling -
Australian College of Applied Psychology
Certificate IV in property Services -
Wisdom Learning Centre
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