Summary
Overview
Work History
Education
Skills
References
Attributes
Timeline
Generic

Emma Mark

Myers Flat,Australia

Summary

Experienced and adaptable professional with over 23 years in retail, administration, and customer service. Skilled in front door service, office management, and administrative support, with strong experience in NDIS administration and team leadership. Recognised for excellent communication, attention to detail, and the ability to build strong relationships with clients and colleagues. Proven track record in managing retail operations, coordinating teams, and ensuring high-quality service delivery

Overview

26
26
years of professional experience

Work History

Administration Assistant

Country Care - Retail & Home Modifications
North Bendigo, VIC
06.2015 - Current
  • Manage incoming calls, emails, and reception duties
  • Generate quotes, invoices, and maintain digital & physical filing systems
  • Liaise with medical professionals, clients, and families for tailored support
  • Use PRODA for NDIS participant management and service agreements
  • Schedule meetings, manage diaries, and coordinate travel/accommodation
  • Maintain records, project documents, subcontractor data, and supply levels
  • Support project teams through stakeholder coordination and administrative support
  • Ensure confidentiality, accuracy, and professional communication at all times

Retail Manager & 2IC

Priceline Pharmacy
Kangaroo Flat
01.2011 - 05.2015
  • Oversaw store operations, including sales targets, payroll (Wageloc), and stock control
  • Managed recruitment, rostering, and staff performance
  • Handled customer and financial accounts, reporting, and end-of-month procedures
  • Liaised with suppliers and implemented promotions and catalog merchandising
  • Ensured compliance with operational procedures and provided exceptional customer service
  • Provided frontline customer service and pharmacy support
  • Handled prescription medications, returns, and promotional displays
  • Supported pharmacists with dispensing and customer care

Sales Assistant / Supervisor

Champions IGA
Kangaroo Flat & Long Gully
01.2000 - 01.2011
  • Delivered customer service, staff supervision, and complaint resolution
  • Performed register operations, money handling, and Tatts Lotto transactions
  • Managed staff training, refunds, and exchanges
  • Oversaw deli operations including food preparation, waste management, and ordering
  • Supervised staff and liaised with food representatives

Education

Certificate III - Community Pharmacy

Priceline Pharmacy
Kangaroo Flat
01.2013

Skills

  • Office & Business Administration
  • NDIS Client Support & PRODA Platform
  • Staff Supervision & Training
  • Customer Service Excellence
  • Retail & POS Systems
  • Scheduling & Diary Management
  • Document & Data Management
  • Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Conflict Resolution & Complaint Handling

References

  • Jayden McCarroll, Assistant Manager, Home Modifications, jaydenmccarroll@gmail.com, 0447 537 624
  • Bree Twyford, Retail Manager, Country Care - Retail, btwyford@country-care.com.au, 0419 818 255

Attributes

  • Friendly, professional demeanor with strong work ethic
  • Quick to build rapport with people from diverse backgrounds
  • High attention to detail and presentation
  • Maturity, discretion, and excellent listening skills
  • Reliable, adaptable, and solution-focused

Timeline

Administration Assistant

Country Care - Retail & Home Modifications
06.2015 - Current

Retail Manager & 2IC

Priceline Pharmacy
01.2011 - 05.2015

Sales Assistant / Supervisor

Champions IGA
01.2000 - 01.2011

Certificate III - Community Pharmacy

Priceline Pharmacy

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Emma Mark