Emma Marshall
Brisbane, Spring Hill,QLD
Summary
I’m a passionate and driven professional seeking a new opportunity in a dynamic, fast-paced role where I can continue to grow and develop my skills. I thrive in environments that challenge me and enjoy learning new systems quickly, ensuring I can work efficiently and meet deadlines. With a strong ability to prioritise and manage busy workloads, I take pride in working both independently and as part of a collaborative team of like-minded, passionate individuals.
Overview
5
5
years of professional experience
Work History
Marketing and Events Coordinator
Hall Payne Lawyers
South Brisbane , QLD
11.2022 - Current
- Support the marketing team’s national operations, driving growth and enhancing client relationships.
- Independently coordinate marketing activities, including internal and external events, social media campaigns, and collateral development.
- Lead merchandise planning and the creation of marketing materials to align with brand strategy.
- Work closely with the Marketing and Business Development Executive to implement marketing strategies.
- Maintain and strengthen relationships with Union clients, ensuring active engagement through industry conferences and client-facing events.
- Organise and oversee both internal and external firm events, ensuring seamless execution and alignment with the firm's branding and objectives.
- Manage daily administrative tasks, including email correspondence, diary management, and report preparation, ensuring efficient workflow and communication within the team.
- Use Microsoft Office applications to prepare reports, presentations, and documents supporting the firm's marketing and business operations.
Commissions Assistant
Astute Financial Management
Brisnane, Toowong, QLD
07.2022 - 11.2022
- Used advanced Excel functions and calculations to develop reports and lists.
- Handled data entry tasks with high levels of speed and accuracy.
- Processing of daily commission payments for our members
- Accounts payable and receivable knowledge
- Maintaining accurate records of commission payments
- General administrative support such as filing, copying, typing,
phone answering etc.
Senior Customer Success Manager - Fulfillment
Retail Links
Stoke, Nelson
11.2021 - 06.2022
- Manage inventory allocations to customer orders
- Solve inbound supply chain queries/issues
- Achieved a monthly inquiry resolution rate of 90%
- Reconciled domestic freight charges and ensure that connotes were not overcharged
- Facilitate Retail Inventory Management and ensured a monthly completion rate of 100% for all 5 stores
- Implemented a stringent stocktake process for the main distribution centre
- Managed the Sale of Seconds Stock and achieved a cash flow of $260,000 for 2021 which is around 138% of the target
- Manage freight claims with transport providers
- Manage stocktakes & inventory management across 5 retail stores
- Improve hygiene and authenticity of ERP data
- Record and analyse key supply chain data points with a view to finding areas for improvement
- Drive the creation or improvement of supply chain resources which will reduce the amount or requirement for inbound inquiries
- With support from the Head of Supply Chain and/or COO, analyse the current systems and processes, and drive continuous and measurable improvement of these
Customer Success Manager - Technical & Warranty
Retail Links
Stoke, Nelson
06.2021 - 11.2021
- Help our Retailers and Customers identify the correct parts for their products as well as develop internal and external resources to support part identification
- Work with the Supply Chain Planner to ensure parts and products are ordered to meet customer requirements and Warranties. Ensure systems and resources are maintained when new parts are introduced
- Develop internal and external resources, systems and processes to support warranties
- Manage a network of technicians across NZ for warranty work
- File warranty claims with our suppliers to recuperate costs
Customer Success Manager
Retail Links
Stoke, Nelson
09.2020 - 06.2021
- Process customer orders
- Coordinate returns
- Solve inbound customer supply chain & product queries and issues
- Manage freight claims with transport providers
- Improve hygiene of our ERP data
- Record and analyse key supply chain data points with a view to finding areas for improvement
Specsavers
Optical Assistant
Richmond , Nelson
06.2019 - 08.2020
- Provide clinical support and help with eye testing and eyewear
- Provide a high quality, customer focused and efficient process for our customers with pre testing and glasses selection
- Managed quality improvements of processes within the business to reflect best practices
Education
Nelson College For Girls
Nelson11.2018
Skills
- Administration Skills
- Quick Learner
- Customer Service
- Confident in new systems
- Time Management
- Communication
- Management Skills
- Teamwork and Collaboration
References
Johnnie Cameron - Managing Director / CEO - 0272073443
Monique Palmer - Head of Retail Business Development - 021672997
Timeline
Marketing and Events Coordinator
Hall Payne Lawyers
11.2022 - Current
Commissions Assistant
Astute Financial Management
07.2022 - 11.2022
Senior Customer Success Manager - Fulfillment
Retail Links
11.2021 - 06.2022
Customer Success Manager - Technical & Warranty
Retail Links
06.2021 - 11.2021
Customer Success Manager
Retail Links
09.2020 - 06.2021
Specsavers
Optical Assistant
06.2019 - 08.2020
Nelson College For Girls
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