Summary
Work History
Education
Skills
Timeline
Generic

Emma Martin

Ripley

Summary

To find a fulfilling career which enables me to use my qualifications and skills to grow professionally within an organisation.

Work History

Customer Relationship Officer

John Deere Financial
08.2018 - Current
  • Company Overview: John Deere Financial provides floorplan leading to dealerships and commercial lending to their customers
  • Portfolio contract collections
  • Notice of Defaults / Farm Debt Mediation
  • Repossession management
  • Refinance of residual values and balloon repayments
  • Assistance for hardship
  • Investigation of contract errors/ new re assessing and refinancing
  • Contract novation
  • Substitution of assets due to insurance, warranty or other unsatisfactory reason
  • Management of Dealer Operating Leases
  • John Deere Financial provides floorplan leading to dealerships and commercial lending to their customers

Accounts Receivable Supervisor

Baiada Poultry
12.2009 - 06.2012
  • Company Overview: Baiada Steggles is one of the top chicken providers in Australia
  • Servicing customers such as Coles, Woolworths, IGA, Drakes and KFC
  • Managing the debtor accounts for QLD (COD, 7 days, 14 days, 21 days, 28 days and 30 days)
  • Managing Two Credit Controllers and One Accounts Receivable Clerk
  • Working with team members day to day to reach individual collection goals
  • Training interstate Credit Controllers
  • Baiada Steggles is one of the top chicken providers in Australia
  • Servicing customers such as Coles, Woolworths, IGA, Drakes and KFC

Accounts Receivable Clerk

Cooper Fluid Systems
04.2007 - 12.2009
  • Company Overview: Cooper Fluid System is a division of Coventry Group
  • It specialises in hydraulic, pneumatic, fluid transfer and lubrication products and services
  • Dealings with large customers such as BHP, Rio Tinto and MMG Century
  • Managing the Debtor Receivable Accounts for QLD
  • Cooper Fluid System is a division of Coventry Group
  • It specialises in hydraulic, pneumatic, fluid transfer and lubrication products and services
  • Dealings with large customers such as BHP, Rio Tinto and MMG Century

Education

ADVANCED DIPLOMA OF BUSINESS MANAGEMENT -

MARTIN COLLEGE
Brisbane

Skills

  • Customer relations
  • Patience and resilience
  • Account management
  • Account updates
  • Problem resolution
  • Document and records management
  • Teamwork and collaboration
  • Customer relationship management (CRM)
  • Complaint investigation
  • Complaint resolution
  • Customer account management

Timeline

Customer Relationship Officer

John Deere Financial
08.2018 - Current

Accounts Receivable Supervisor

Baiada Poultry
12.2009 - 06.2012

Accounts Receivable Clerk

Cooper Fluid Systems
04.2007 - 12.2009

ADVANCED DIPLOMA OF BUSINESS MANAGEMENT -

MARTIN COLLEGE

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Emma Martin