Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Mason

Heathridge,WA

Summary

Personal Statement I’m seeking a position within a reputable company that will allow me to utilise both my skills in marketing & journalism and my Bachelor of Arts (Mass Communication). I believe I have a lot to bring to any business including excellent customer service skills, a great work ethic and excellent communication skills, both verbal and written. My parents are both business owners who have instilled a strong work ethic in me, and as such I am happy to work late as required and fill in as needed. As a worker, I am reliable, trustworthy and highly trainable. I am immediately available for interview and commencement; I am physically fit and able to pass both a pre-employment medical and Drug & Alcohol test. SEO expertise Strong writing ability across multiple platforms Up to date with COVID vaccinations Qualified Barista Coaching children Great attitude towards work Excellent work ethic Polite and friendly communicator Exceptional attention to detail Recommendations “Emma is a polite and conscientious individual who works quietly and diligently to achieve set tasks. She also can communicate well with customers. Staff and her Seniors. I have no doubts she will be an asset to your organisation and sincerely wish Emma well in her future endeavours.” –Andy Dodhia, Principal at Zambrero’s Malaga “Emma’s main responsibility is managing the Café this position includes managing the café staff, serving customers, food preparations, and stock rotations as well as make great coffee. Emma also coordinates the smooth running of our birthday parties, including setup, food preparation as well as cake presentation to the birthday child (this can involve up to 8 parties in an 8-hour shift). Our Café can become extremely busy (like a pressure cooker busy) and Emma handles all challenges set before her with a positive attitude. Even when we are not busy Emma is always busy making sure the Café is well presented. Emma can also oversee and manage the customers on the trampolines as well as assist with front counter duties. Emma has also been the Head Coach of our weekly Fun Flyer classes for the last 3 years and the kids love her class. Emma’s ability to engage the kids with positive instructions and still be firm with those few who can be disruptive is quite amazing. The kids just love her. Emma has the role of Manager on most of her shifts. We have no hesitation in Emma’s ability to lead the team when we are not available, and she takes this role on with a very professional attitude. Emma is a highly-valued team member, she has excellent communication skills and is extremely organised and reliable. Emma would be an asset for any company and has my highest recommendation.” –Neroli Rebel, Director at Fun World Pty Ltd (Trading as Aerial Fun) About Me During my spare time, I enjoy going to the beach, gym and travelling when time permits. I also like to work on my house, read a good book and spend time with my family and friends. Knowledgeable Communications Coordinator skilled at facilitating business operations by building successful internal and external communications plans. Proven skills in managing intranets, writing memoranda and cultivating positive media relations. Supports branding with focused and engaging copy. Detailed professional with writing and marketing experience in both private and public sectors. Communicative and motivated individual well-versed in conducting creative, proactive media outreach and pitch ideas. Recognized as strong team player with background in copywriting and editing. Strategic [Job Title] with extensive corporate experience developing and implementing innovative digital, internal and external communication strategies. Presents advanced writing, strategic planning and corporate communications skills. Committed to supporting company's initiatives and programs.

Overview

10
10
years of professional experience

Work History

Communications Coordinator

Australian Institute of Management WA
01.2023 - Current
  • Social media marketing
  • Planning marketing campaigns
  • Email marketing
  • Proofreading, editing and copywriting
  • Writing SEO-driven articles for company news site
  • Writing SEO-driven content for company web site
  • Responsible for marketing all social channels
  • Source and conduct interviews for articles
  • Website content management
  • Assist with registration and support at Institute events
  • Generated clear, concise and original verbiage for written communications.
  • Helped edit and review content across internal platforms.
  • Leveraged analytics to optimize communications strategies, better targeting audiences and achieving desired engagement and responses.
  • Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
  • Crafted company communications plans to reinforce branding and imaging strategies.
  • Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
  • Wrote and edited content for operations, marketing and public relations needs.
  • Created content for company intranet and regularly posted documents, updates and clear communications pathways.
  • Customized communication plans to fit target audience knowledge and level of expertise.
  • Reinforced organizational vision and mission with innovative and fresh communication style.
  • Developed new channels to keep internal teams updates, as well as communicate effectively with vendors, customers and members of media organizations.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Created social media content across multiple platforms according to content calendars and promotion schedules.
  • Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.

Client Accounts Specialist & Marketing Coordinator

Signarama Joondalup
01.2021 - 12.2022
  • Client services
  • Purchase orders
  • Content creation
  • Copywriting
  • Video content creation
  • Responsible for marketing all social channels
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Greeted customers and offered assistance with selecting signage, making branding recommendations and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of the signage and branding strategic decisions.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.

Work Placement

Market Creations Agency
08.2022 - 11.2022
  • Social media marketing
  • Copywriting
  • Content creation
  • Email marketing
  • Website content management

Content writer

High Jump Digital
02.2021 - 01.2022
  • SEO, social media)
  • SEO
  • Copywriting for numerous clients
  • Social media

Data Entry Officer

Parker Black & Forrest
08.2018 - 01.2020
  • Liaising with clients
  • Data entry
  • Quoting and pricing for clients
  • Intermediate use of Microsoft Office and wIntegrate

Receptionist/Gymnastics Coach + Café Manager

Fun World Pty Ltd, Aerial Fun
01.2014 - 10.2019
  • Coordinate the smooth running of birthday parties, including setup, food preparation as well as cake presentation to the birthday child
  • Customer service and answering phones
  • Head Coach duties for the weekly Fun Flyer classes
  • Café manager including managing the café staff
  • Serving customers
  • Food preparations
  • Stock rotations
  • Barista duties

Sales Agent

TSA Group
03.2018 - 06.2018
  • Provide over-the-phone customer service for Telstra customers
  • Offer solutions for new Telstra products
  • Produce sales and meet daily objectives

Marketing Assistant

Fortix
01.2018 - 03.2018
  • Planning and executing events
  • Online marketing promoting Fortix
  • Administrative duties

Writer/Social Media Manager

Colosoul Magazine
01.2017 - 06.2017
  • Managing the social media pages of Colosoul
  • Creating marketing campaigns
  • Writing articles for the magazine
  • Management of events
  • Created and ran my own marketing campaign focused on eliminating the use of plastic bags

Education

Master of Marketing -

Curtin University of Technology

Certificate III in Business -

Management Australia
2022

Bachelor of Arts - Mass Communication, Journalism & Marketing

Curtin University of Technology

John Septimus Roe Anglican Community School
2013

Skills

  • Computer Literacy
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Adobe Creative Cloud
  • Hubspot
  • Hootsuite
  • Umbraco
  • Gorilla Dash
  • MailChimp
  • Sendible
  • Wordpress
  • IMIS
  • Skills & Competency
  • Journalism
  • Marketing
  • Social media marketing
  • Email marketing
  • Social Media Platforms
  • Corporate Communications
  • Administering Social Media Accounts
  • Corporate Messaging
  • Internal Communications
  • Product Differentiation
  • Email Blasts
  • Social Media Content Creation
  • Public and Media Relations
  • Digital Communications
  • Brand Promotion
  • Creative Solutions
  • Producing Communications
  • Marketing and Advertising

Timeline

Communications Coordinator

Australian Institute of Management WA
01.2023 - Current

Work Placement

Market Creations Agency
08.2022 - 11.2022

Content writer

High Jump Digital
02.2021 - 01.2022

Client Accounts Specialist & Marketing Coordinator

Signarama Joondalup
01.2021 - 12.2022

Data Entry Officer

Parker Black & Forrest
08.2018 - 01.2020

Sales Agent

TSA Group
03.2018 - 06.2018

Marketing Assistant

Fortix
01.2018 - 03.2018

Writer/Social Media Manager

Colosoul Magazine
01.2017 - 06.2017

Receptionist/Gymnastics Coach + Café Manager

Fun World Pty Ltd, Aerial Fun
01.2014 - 10.2019

Master of Marketing -

Curtin University of Technology

Certificate III in Business -

Management Australia

Bachelor of Arts - Mass Communication, Journalism & Marketing

Curtin University of Technology

John Septimus Roe Anglican Community School
Emma Mason