Emma Matusch
Red Hill,QLD
Summary
An enthusiastic and upbeat team member with over 6 years of retail and customer service experience.
Overview
9
9
years of professional experience
Work History
Senior Bookseller
QBD Books
02.2017 - Current
- Collaborated with other staff to support smooth daily operations.
- Restocked and reorganised shelves to maintain attractive and organised store appearance.
- Experience identifying customer needs and providing personalised recommendations which fulfill them.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Experience working across multiple stores to support teams in different roles.
Volunteer Surf Lifesaver
Surf Life Saving Australia
01.2015 - 01.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Worked within a team to provide friendly customer service to beachgoers and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
Education
Bachelor of Arts - Film, Screen And New Media
Queensland University of Technology
Brisbane, QLD11.2024
High School Certificate -
Lindisfarne Anglican Grammar School
Terranora, NSW12.2020
Skills
- Computer Proficiency and Microsoft Office
- Communication
- Organisation
- Public speaking
- Critical thinking
- Cash handling
- Gift Wrapping
- RSA Certificate
- Current Blue Card
- First Aid & Advanced Resuscitation qualifications
Timeline
Senior Bookseller
QBD Books
02.2017 - Current
Volunteer Surf Lifesaver
Surf Life Saving Australia
01.2015 - 01.2021
Bachelor of Arts - Film, Screen And New Media
Queensland University of Technology
High School Certificate -
Lindisfarne Anglican Grammar School