Emma McArdle
Townsville,QLD
Summary
Throughout my five years of employment across multiple Townsville McDondals restaurants I have dedicated successfully worked my way through all the roles up to Training Restaurant Manager. I believe through this I have been able to develop skills and gain experience that would help me contribute to any team that I am apart of.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training Restaurant Manger
McDonald's
04.2018 - 08.2023
- Carefully interviewed, selected, trained, and supervised staff. Effectively managed paperwork for new hires and terminations.
- Successfully co-ordinated and ran McHappy day 2022 at the Northshore McDonalds.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly monitored, calculated inventory and ordered appropriate supplies to ensure that stock levels are maintained accurately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Work Experience
Coast To Country Chiropractic
06.2018 - 06.2018
- Answered, screened and forwarded incoming phone calls.
- Assisted with printing, copying and assembling reports.
- Managed filing system, entered data and completed other clerical tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Calvary Christian College
Mount Louisa, QLDSkills
- Labor and Food Cost Control
- Document Management
- Key Performance Indicators (KPI)
- Opening and Closing Procedures
- Staff Management
- Health Code Compliance
- Policy Implementation
- Schedule Coordination
- Employee Performance Reviews
- Building Morale
- Employee hiring, training and development
- Conflict Resolution Techniques
Accomplishments
- During my twelve years of schooling I received multiple excellence awards for exceeding in subjects I took. I received two Christian Character Awards as well as the Long Tan Leadership award.
- Multiple external courses where I have been flown out or participated virtually and trained in leadership, rostering, inventory management and people development.
- During my time working for McDonald's I was able to directly impact the P&L helping us to meet budget.
- Throughout my career I have received crew of the year twice and in 2021 received the shift manager of the year award.
Certification
Hold a certification III in retail
References
People and Culture Manager at Parcorp Group - Samantha Leadbetter -
Restaurant Manager at McDonalds Thuringowa - Courtney Kelly - 0437 735 304
Assistant Restaurant Manager at McDonalds Willows - Stephanie Gunderson-Moore - 0468 968 602
Business owner of Coast to Country Chiropractic - Dr Sharith Sippel - 0401 638 407
Timeline
Work Experience
Coast To Country Chiropractic
06.2018 - 06.2018
Training Restaurant Manger
McDonald's
04.2018 - 08.2023
Calvary Christian College
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