Emma McArthur
25 japonica street
Bundoora,VIC
Summary
Skilled Life Coach with Number years of experience supporting clients in in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Life Coach
Self Employed
Bundoora, VIC
10.2013 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
Financial Consultant
Gs Sales
Melbourne, VIC
08.2015 - 10.2017
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
Retail Assistant
High On Health
Northcote, VIC
10.2015 - 05.2016
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Receptionist
Video Australasia
Port Melbourne, VIC
07.2012 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
McDonald's Restaurant
Clifton Hill, VIC
08.2010 - 05.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
Skills
- Creative Thinking
- Emotional Support
- Individual Counseling
- Crisis Situations
- Life Goals Assistance
- Grocery Shopping
- Handling Procedures
- Client Requirements
- Best Practices and Standards
- Living Skills Assistance
- Teamwork and Collaboration
- Issue Resolution
- Cash Register Operations
- Verbal and Written Communication
- Analytical Thinking
- Retail Metrics and Goals
- Upbeat and Positive Personality
- Meeting Sales Goals
- Ability to Lift 40 Pounds
- Till Counting
- Flexible Hours
Certification
- PCW - Personal Care Worker
Timeline
Retail Assistant
High On Health
10.2015 - 05.2016
Financial Consultant
Gs Sales
08.2015 - 10.2017
Life Coach
Self Employed
10.2013 - Current
Receptionist
Video Australasia
07.2012 - 01.2013
Cashier
McDonald's Restaurant
08.2010 - 05.2011