Physically active and plant-loving individual with a deep interest in horticulture and a strong desire to build a long-term career in the nursery and landscaping industry. With hands-on gardening experience in Ireland, including community volunteering and personal foraging projects, I bring enthusiasm, reliability, and a strong work ethic to any team. Now in Australia, I am eager to expand my plant knowledge, particularly with native and commerical species, and contribute to a supportive and motivated crew. Available for casual or ongoing work in the Brisbane/Logan region.
Hi, I’m
Emma McCrea
Nursery Hand And Landscaping
Logan Reserve
Summary
Overview
7
Years of practical experience
5
Certifications
1
Language
Work History
Outdoor Labour & Gardening Volunteer
05.2024 - Current
Job overview
- Assisted in garden cleanups, planting, mulching, and tool use
- Maintained safe, tidy work areas and followed WHS protocols
- Worked outdoors in various weather conditions
The Organic Centre Community Garden
Volunteer Gardener
01.2022 - 01.2023
Job overview
- Participated in community gardening projects including soil prep, composting, weeding, and harvesting
- Learned sustainable gardening methods and worked with a variety of edible and ornamental plants
- Collaborated with other volunteers to maintain a productive and welcoming green space
The Organic Centre Community Garden
Volunteer Gardener
01.2023 - 01.2025
Job overview
- Participated in hands-on organic growing, working with vegetables, herbs, fruit, and ornamental plants under expert guidance
- Assisted with soil preparation, composting, mulching, and sustainable practices for healthy plant production
- Engaged in propagation tasks: sowing seeds, taking cuttings, and transplanting seedlings
- Helped both building and maintain clean, organized growing spaces including polytunnels, raised beds, watering systems, and orchard areas
- Collaborated with a multicultural volunteer team, learning best practices in organic pest control and biodiversity
- Joined weekly sessions focused on compost making, disease hygiene, orchard care, and seasonal harvesting
Personal Gardening & Foraging Projects
01.2019 - 01.2025
Job overview
- Maintained home garden focused on herbs, vegetables, and European ornamentals
- Foraged and studied local flora and fungi widely for personal and educational purposes
- Developed a practical understanding of plant care, weather adaptation, and seasonal routines
Brand Alley
Customer Service Representative
10.2023 - 01.2025
Job overview
- Delivered responsive, people-focused customer service.
- Gained experience in fast-paced team and issue resolution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
University of Surrey United Kingdom
Postgraduate Diploma from Psychiatric Nursing
04.2001
University Overview
- Distinction; Morgan Prize for academic and clinical excellence
- Invited to teach after achieving 100% in clinical OSCEs
University of LiverpoolUnited Kingdom
Bachelor of Science from Psychology
04.2001
University Overview
First Class Honours; dissertation used to inform public policy.
Skills
Passion for plant care
Certification
White Card (Construction Induction)
Personal Information
Personal Information
- Available: Available Immediately
- Visa Status: Working Holiday Visa (Subclass 417)
Attributes
Attributes
- Physically fit and comfortable working in heat and rain
- Enthusiastic, team-oriented and highly motivated to learn
- Detail-focused and willing to follow safety procedures
- Keen to grow professionally within a supportive horticultural team
Timeline
Level 1 Beekeeping
08-2024
Outdoor Labour & Gardening Volunteer
05.2024 - Current
Level 1 Carpenty: Certified in basic carpentry & hand tool use
04-2024
Customer Service Representative
Brand Alley
10.2023 - 01.2025
Volunteer Gardener
The Organic Centre Community Garden
01.2023 - 01.2025
Volunteer Gardener
The Organic Centre Community Garden
01.2022 - 01.2023
Personal Gardening & Foraging Projects
01.2019 - 01.2025
University of Surrey
Postgraduate Diploma from Psychiatric Nursing
04.2001
University of Liverpool
Bachelor of Science from Psychology
04.2001
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