Emma McDougall
Penrith,NSW
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Reliable employee seeking employment position. Offering excellent communication and good judgment.
Overview
20
20
years of professional experience
Work History
Cleaner
Ventia
10.2022 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Work independently
Customer Service
Wendy's
03.2007 - 06.2012
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
Customer Service
Donut King
01.2005 - 03.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
Education
Shalvey High School
12.2004
Skills
- Conscientious and Detail-Oriented
- Facilities Inspection
- Industrial Equipment Operation
- Productivity and Time Management
- Facility and Site Cleaning
- Positive Team Player
- Trash Collection and Removal
- Safety Protocols
Timeline
Cleaner
Ventia
10.2022 - Current
Customer Service
Wendy's
03.2007 - 06.2012
Customer Service
Donut King
01.2005 - 03.2007
Shalvey High School
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