Summary
Overview
Work History
Skills
Certification
Availability
References
Timeline
Generic

Emma McGuire

Bar tender , gaming manager
Bundaberg,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Gaming manager

Bargara central hotel
09.2024 - Current
  • Maintained detailed knowledge of all games offered at the establishment, serving as a subject matter expert when resolving customer disputes or clarifying game rules.
  • Coordinated with other departments to optimize cross-functional collaboration, enhancing overall pokie room operations efficiency.
  • Led efforts to continually improve pokie room ambiance through strategic lighting design adjustments, ensuring an inviting and engaging atmosphere for guests.
  • Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
  • Enhanced customer satisfaction by implementing efficient gaming floor management practices.
  • Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
  • Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.

Bar Tender

East Bundaberg Sports Club
01.2022 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Metal Worker

Scrap metal work
02.2016 - 01.2019
  • Heavy lifting, Motivation, Don't mind getting dirty if need to

Bakery Assistant

Il Pane Bakery
07.2006 - 03.2011
  • Baker's Assistant, 4 Years Practical Experience, Cash Handling, Providing Service To Customers, Time Management Skills, Completed qualification/ qualified baker

Pizza maker

Domino's Marsden
04.2008 - 02.2009
  • Serving of customers face to face as well as over the Phone, Cash handling / using Register, Making pizzas, cleaning, Ensuring all food areas are hygienically clean, Re stocking Toppings in Bowls, Re Stocking Fridges

Skills

  • Exceptional organization skills
  • Time Management Skills
  • Great attention to detail
  • Ability to plan, implement and evaluate
  • Ability to achieve the key performance indicators
  • Excellent Skills and ability to manage coordinate
  • Excellent communication Skills (Verbally & Written)
  • Exceptional public liaison skills
  • Willing and motivated to do what ever is necessary/required
  • Quick learner
  • Very reliable
  • Honest
  • Very active and fit/sporty
  • Polite
  • Great with computers and digital technology
  • Well presented
  • Professional mannered
  • Friendly, Positive Attitude
  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration

Certification

  • Basic strategies for learning, 08/17/17
  • R.S.A, 11/17/17, 08/17/22
  • R.S.G
  • Hygienic practises food safety, 11/14/17
  • Barista/coffee making course, 11/14/17
  • Provide first aid, 11/22/17
  • White card, 11/10/20
  • Community services cert. 3, 06/10/22
  • Hospitality cert .3, 09/05/20
  • Blue card application in process
  • Rmlv

Availability

Tuesday-sunday all hours of trade

References

More references available upon request

Timeline

Gaming manager

Bargara central hotel
09.2024 - Current

Bar Tender

East Bundaberg Sports Club
01.2022 - 09.2024

Metal Worker

Scrap metal work
02.2016 - 01.2019

Pizza maker

Domino's Marsden
04.2008 - 02.2009

Bakery Assistant

Il Pane Bakery
07.2006 - 03.2011

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Emma McGuireBar tender , gaming manager