Emma McMahon
Sydney,NSW
Summary
Professional hospitality expert with strong focus on team collaboration and achieving results. Relied upon for adaptability, excellent communication, and attention to detail in high-paced environments. Skilled in providing exceptional guest experiences, multitasking, and maintaining a positive attitude under pressure. Prepared to contribute to a cohesive team and exceed expectations.
No matter what you do its all about people. Its about catering to needs, listening, collaborating and subsequently navigating what the best way forward is.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Section Waiter
Tanuki Sydney
06.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices for exceptional customer service.
- Handled customer complaints gracefully, resolving issues promptly to ensure guest satisfaction.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Received recognition from management for consistently receiving compliments from customers about exceptional service quality.
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Developed strong product knowledge of menu offerings in relation to both food and beverages to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions. therefore maximising guest experience.
- Dramatically increased spend per head by fostering a positive attitude. "If im having a good time the guests will have a good time" Its all about the energy you radiate.
Front of House Manager
Berrima Vault House
2021 - 06.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally whilst maintaining a positive rapport with clientele.
- Trained new hires on company policies and procedures as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and exceed guest expectations.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Utilized upselling techniques to maximize revenue and increase guest satisfaction.
- Being a private members venue building and fostering relationships with our members was of upmost importance. This required attention to detail to personalise their daily service and ensure renewal of their membership year after year. To achieve this our venue needed to feel like their second home.
Apprentice Chef
Flour Bar
10.2023 - 05.2024
- Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Ensured consistent quality control of all dishes leaving the kitchen.
- Due to extensive knowledge built in prior workplaces i was able to excel in my position opening opportunity to work independently whilst upholding standards, managing staff and running services. This lead me to participate in an RPL course securing a managerial position within my role in the kitchen.
Commis Chef
Berrima Vault House
2021 - 2024
- Enhanced culinary skills by assisting in the preparation and service of various dishes under the guidance of experienced chefs.
- Maintained well-organized mise en place to keep work consistent.
- Worked Independently two days a week for breakfast and lunch services.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
Front of House, Events, Catering and Cheffing
The What If Society
01.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated drive and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Gained a world of experience tackling tasks ranging from all cafe, bakery and restaurant duties both front of house and in the kitchen, working in a range of venues creating unforgettable events.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Invested extensively in the companies no- waste ethos making everything from scratch sourced from only local producers.
- Following this we also used strictly no waste materials and composted ourselves all waste whilst using creativity to make something new out of what was considered "old".
- Fostered relationships with local producers allowing us to boost connection and economy within the local community.
Certified AIN
New South Wales Health
01.2022 - 09.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Adhered strictly to infection control policies during all tasks.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Education
Certificate III in Health Services Assistant - Nursing
NSW Health
Bowral09-2023
High School Certificate -
Moss Vale High School
Moss Vale, NSW01-2023
Skills
- Strong multitasking
- Salesmanship
- Attention to detail
- Team collaboration
- Decision-making
- Conflict resolution
- Guest relations
- Staff management
- Training and mentoring
Certification
AIN- Assistant in Nursing- NSW Health
Languages
English
Timeline
Section Waiter
Tanuki Sydney
06.2024 - Current
Apprentice Chef
Flour Bar
10.2023 - 05.2024
Front of House, Events, Catering and Cheffing
The What If Society
01.2022 - 11.2023
Certified AIN
New South Wales Health
01.2022 - 09.2023
Front of House Manager
Berrima Vault House
2021 - 06.2024
Commis Chef
Berrima Vault House
2021 - 2024
Certificate III in Health Services Assistant - Nursing
NSW Health
High School Certificate -
Moss Vale High School