Emma McMillan
Kallangur,Australia
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience with meeting customer demands with a diligent and well-organized mentality. Exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines properly and efficiently. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Zarraffa's Coffee
10.2022 - Current
- Maintain a clean and organized workspace for optimal productivity and safety.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
- Clean counters, machines, utensils, and seating areas daily.
- Elevate customer loyalty by using strong communication abilities to resolve customer problems.
- Repair minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Enhance customer satisfaction by efficiently preparing and serving high-quality beverages.
Crew Coach
McDonalds
10.2019 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Bachelor of Criminology And Criminal Justice - Criminology
Australian Catholic University
Banyo2028
Skills
- Team Player
- Exceptional customer service
- Cleanliness
- Workstation Maintenance
- Effective Communication
Timeline
Barista
Zarraffa's Coffee
10.2022 - Current
Crew Coach
McDonalds
10.2019 - 09.2022
Bachelor of Criminology And Criminal Justice - Criminology
Australian Catholic University
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