Emma McNab
Shepparton,VIC
Summary
Dynamic professional with a proven track record at in the local Community Services field, adept in individualized service planning and fostering multidisciplinary collaboration. Excelled in enhancing service delivery through strategic partnerships, securing essential services for clients, and supporting Care Teams to ensure best outcomes for young people. Skilled in client advocacy and clear communication, consistently achieving increased client satisfaction and engagement.
Overview
7
7
years of professional experience
Work History
Intensive Case Manager
Berry Street Victoria
11.2021 - Current
- Streamlined internal processes for better efficiency in managing complex caseloads across multiple agencies.
- Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
- Secured essential services such as medical care and substance abuse treatment for clients facing barriers.
- Navigated complex social service systems on behalf of clients, advocating for their needs while securing necessary supports and benefits.
- Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
- Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
- Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
- Coordinated interdisciplinary teams comprised of medical professionals, social workers and educators to address each client's unique needs holistically.
- Facilitated successful client transitions from Residential Care to community living through careful planning and coordination of services.
- Increased client satisfaction by maintaining open communication and promptly addressing concerns or issues.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counselling and intervention services to clients in emergency situations.
Programs Coordinator
Corrections Victoria
05.2018 - 10.2021
- Evaluated program outcomes by analyzing participant feedback and conducting follow-up surveys.
- Managed project timelines by tracking milestones and adjusting plans as needed.
- Engaged stakeholders through regular updates and feedback sessions to foster collaboration.
- Supported team development by recognizing individual strengths and promoting skill enhancement opportunities.
- Organized training sessions for team members to enhance skills and improve program delivery.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Designed program implementation and maintenance plan.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Monitored programming trends to keep content relevant and up-to-date.
- Developed new programs targeted to specific prisoner groups (example: a program for prisoners exiting custody after long sentences).
Youth AOD Outreach Worker
YSAS
10.2017 - 05.2018
- Engaged diverse populations through tailored communication strategies.
- Facilitated community engagement by organizing outreach events and workshops.
- Conducted needs assessments, identifying gaps in community support services.
- Coordinated outreach initiatives for increased awareness of available resources.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Education
Additional Upskilling
Dual Diploma - Community Services (MH & AOD)
Open Training And Education Network (OTEN)
Online02-2017
Division 2 Nursing (Mental Health Nursing)
Wodonga Tafe
Wodonga12-2009
Skills
- Individualized service planning
- Behavioural health interventions
- Substance use awareness, including harm minimisation
- Client advocacy
- Family support
- Housing assistance
- Multidisciplinary collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Clear communication
Timeline
Intensive Case Manager
Berry Street Victoria
11.2021 - Current
Programs Coordinator
Corrections Victoria
05.2018 - 10.2021
Youth AOD Outreach Worker
YSAS
10.2017 - 05.2018
Additional Upskilling
Dual Diploma - Community Services (MH & AOD)
Open Training And Education Network (OTEN)
Division 2 Nursing (Mental Health Nursing)
Wodonga Tafe
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