Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Emma Metcalfe

Kempton,Tas

Summary

Detailing professional with passion for automotive businesses. Terrific team player with deadline-oriented nature. Background working for big names automotive rental companies and for private owners.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Detailer

Scrubbers Car Wash
Hobart, Tas
12.2021 - Current
  • Washed cars and trucks daily for auto dealership.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Shined vehicle windows and windshields to remove water spots.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Identified safety issues and addressed with shift supervisor.
  • Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.

Customer Service Officer and Car Detailer

Avis Budget Group
Hobart, TAS
05.2021 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Promoted company brand and unique offerings through personalized customer service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.

Car Detailer

Budget
Hobart, TAS
03.2019 - 04.2020
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Shined vehicle windows and windshields to remove water spots.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Washed cars and trucks daily for auto dealership.
  • Identified safety issues and addressed with shift supervisor.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.

Seller/ Deck Hand/WHS Officer

Transdev Brisbane Ferries Ticket
Brisbane, Queensland
04.2008 - 11.2018
  • Perform deck work for example engine room monitoring and passenger safety monitoring and general maintenance and upkeep
  • Manage ticket sales, crowd control, cash payments and general administration work as required by management
  • Provide clerical support and reception services including receiving telephone calls and front counter enquiries from visitors and directing these to appropriate areas
  • Provide data entry, data collection and analysis, general computing, and administrative and clerical services
  • Operate office equipment and administrative and technical databases to process information and prepare reports and spreadsheets according to deadline
  • Process incoming and outgoing mail, as well as delivering and collecting mail, parcels and documents and sorting, distributing, processing and tracking correspondence as needed.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Exceptional computer skills
  • Trained new employees on customer service, money handling and organizing strategies.

Retail Sales Officer

Allphones Loganholme
12.2007 - 04.2008
  • Oversee contracts for customer accounts including support tickets and responding to phone and email requests
  • Perform general stock-take and cleaning duties, cash handling and the management of internet and home phone connections
  • Supervise service repair orders and pre-paid and post-paid connections while providing a high level of customer service to encourage repeat business
  • Fulfil all responsibilities in accordance with industry specific policies & procedures to meet legislative standards and compliance
  • Maintain confidentiality whilst accessing sensitive files and client data; ensure all files are unloaded correctly with the appropriate controls in place.

Shop Loganholme Retail Sales Officer

Telstra
09.2005 - 12.2007
  • Oversee contracts and customer accounts including all tickets and requests while also answering phones and performing customer relations
  • Operate the POS system to process customer transactions including Cash, Credit and Eft and reconcile daily transactions to ensure they meet the same total as the register report
  • Price stock and refill shelves with products and ensure the store is clean at all times
  • Bank profits and compile sales records for management as required
  • Provide high levels of customer service, including suggestive selling techniques and process any refunds or returns.

Skills

  • Skilled in the use of different databases and systems with the ability to maintain the central filing system and general databases Offers high levels of accuracy with the ability to ensure correct controls are in place for sensitive documents
  • Technical Ability: Offers a strong understanding of different computer programs and databases including the MS Office Suite Able to trouble-Shoot minor technical issues without assistance and operate scanners, Printers, faxes and other office equipment
  • Cash Handling:
  • Skilled in processing customer payments using a Point ofSale system to process cash, credit and EFT transactions Able to process customer refunds and returns and balance registers at the end of eachShift
  • Personal Qualities: Offers a trackRecord of reliability, punctuality andThe ability to work as a team or I dividually to complete job tasks and projects on-time and within budget – committed to accuracy
  • Customer Service: Offers a trackRecord of creating a culture of repeat business and customer referral through the provision of strong customer service and the willingness to go above and beyond to maintain harmonious customer relationships

Certification

Year 12 Certificate Senior First Aid OHS at Sea Elements of Ship Board Safety Deck Hand Qualification Course Event Design & Planning Certificate Interior Design Certificate

Timeline

Detailer

Scrubbers Car Wash
12.2021 - Current

Customer Service Officer and Car Detailer

Avis Budget Group
05.2021 - 11.2021

Car Detailer

Budget
03.2019 - 04.2020

Seller/ Deck Hand/WHS Officer

Transdev Brisbane Ferries Ticket
04.2008 - 11.2018

Retail Sales Officer

Allphones Loganholme
12.2007 - 04.2008

Shop Loganholme Retail Sales Officer

Telstra
09.2005 - 12.2007

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Emma Metcalfe