Beau Smith
Brisbane
Summary
Dedicated customer service professional with extensive experience in the building industry. Proven skills in establishing rapport with clients and maintaining customer satisfaction. A solid team player with an outgoing, positive demeanor. Motivated to contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Passionate about developing relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Sales Representative
Doors Plus
09.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Sales Representative
Carpet Call
03.2023 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Exceeded sales targets through effective planning and goal setting.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Representative
FNW Brisbane
01.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Processed 100+ invoices each weeks and mailed documentation to clients
Customer Sales Representative
Stratco Qld
07.2018 - 10.2020
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Sold Fencing, Decking, Patios and Sheds to customers by taking the time and finding out what they wanted and the best way to achieve it.
- Worked independently with minimal supervision.
- Reached the 100k Club during this time by performing efficiently.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Responded to customer calls and emails to answer questions about products and services.
Sales Associate
Rivers Clothing
06.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Calamvale Community College
11.2015
Skills
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Service and Assistance
- Correcting Discrepancies
- Inquiry Requests
- Answering Emails
- Listening skills
- Multi-tasking strength
- Excellent people skills
Movies
I have a vast range of Movies in my collection, you know it, I have probably seen it.
Reading
I mainly like reading fantasy or Sci-fi Books.
Timeline
Sales Representative
Doors Plus
09.2024 - Current
Sales Representative
Carpet Call
03.2023 - 09.2024
Customer Service Representative
FNW Brisbane
01.2021 - 03.2023
Customer Sales Representative
Stratco Qld
07.2018 - 10.2020
Sales Associate
Rivers Clothing
06.2017 - 06.2018
High School Diploma -
Calamvale Community College
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