Emma Kohari
Appin,Nsw
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Officer
Services Australia
08.2024 - Current
- Managed customer inquiries, ensuring timely resolutions and maintaining high satisfaction levels.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Conducted regular training sessions for staff development and skills enhancement.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
.
Club Liverpool
07.2023 - 08.2025
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Manager
Khans Supa Iga
01.2017 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Khans Supa Iga
05.2010 - 12.2016
- Operated cash register for cash, check, and credit card transactions accurately.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organised merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at thebeginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Education
School Certificate -
Fairvale High School
Fairfield West, NSW12.2009
Skills
- Employee Coaching and Mentoring
- Staff Training
- Staff Management
- Cash Handling
- Customer Service
- New Hire Training
- Verbal and Written Communication
- Cash Register Operations
- Time Management
- Banking
Certification
- RSA License
- RCG License
- Advanced RCG
- Food Safety Supervisor certificate
Timeline
Service Officer
Services Australia
08.2024 - Current
.
Club Liverpool
07.2023 - 08.2025
Customer Service Manager
Khans Supa Iga
01.2017 - 07.2023
Cashier
Khans Supa Iga
05.2010 - 12.2016
School Certificate -
Fairvale High School