Emma Mizzi
Mount Eliza,VIC
Summary
Committed to customer service and administration, with exceptional people-oriented experience, communication, and problem-solving skills. A forward-thinking media leader with an extensive background in the industry and a great sense of programming and production requirements. Talented in staff leadership, schedule coordination and transmission management. Facilitates collaboration between talent and leaders to achieve programming goals with cohesive vision. Resourceful Program Coordinator known for high productivity and efficient task completion. Skilled in project management, team leadership, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring seamless program execution and positive outcomes.
Overview
19
19
years of professional experience
Work History
Program Co-Ordinator
Symbion Pty Ltd/EBOS
01.2013 - Current
- Company Overview: A large and growing national healthcare company
- Ongoing management and development of client and vendor relationships
- Coordinator set up of new patient programmes through HSN
- Managing patient programmes
- Drive process improvement across all Home Support Network business
- First point of contact for clients and vendors
- Processing orders on Orion & Via websites (HSN & Chemmart)
- Ensure timely and successful delivery of solutions according to customer needs
- Managing pricing update for manufactures
- Maintain administrative workflow
- Processing of stock ordering and supplier claims
- Adhoc reporting as requested
- Ranging of new products
- Invoicing
- Current contract changes/amendments
- Website maintenance
- PayPal dispute & resolutions
- Processing customer & supplier credits
- Customer meetings
- Stock and sales forecasting
- Taking inbound customer service calls
- Customer training workshops
- Managing IT projects for the dept
- Assisting with tender proposals
- A large and growing national healthcare company
Database Administrator
Symbion Pty Ltd
01.2011 - 01.2013
- Responsible for managing the database for over 800 pharmacies
- Data entry for new products
- Maintaining current product lines
- Liaising with suppliers for product listings
- Reporting for the database department
- Assisting team members
- Customer service
- Processing monthly dispense updates, including Pharmaceutical Benefits Scheme, consumer medication information files, Arrow and HBF files
- Process wholesales monthly updated for Symbion, Sigma and API and weekly updates for direct suppliers
Internal Sales and Marketing Representative
HTL Australia
01.2009 - 01.2011
- Company Overview: One of the world's leading manufacturers of luxurious leather sofas and leather upholstery hides
- Responsible for managing accounts, including high end brands
- Customer store visits
- Process store container orders
- Receipt invoices
- Ensure marketing tools are current for all accounts
- Overseeing after sales department
- Provide a high level of customer service
- Assist field sales representatives
- Attending/planning interstate and local trade shows
- One of the world's leading manufacturers of luxurious leather sofas and leather upholstery hides
Customer Service/After Sales Consultant
HTL Australia
01.2009 - 01.2010
- Maintaining a positive relationship with clients
- Delegate jobs to HTL technicians
- Follow up with progress of after sales with stores and technicians
- Invoicing
- Credit claims from stores
- International ordering
- Managing switchboard
- Data entry
- Major customer complaints
- Weekly reporting of after sales
- Minute taking for weekly meeting
Senior Customer Service Representative
Connectnow
01.2006 - 01.2009
- Responsible for managing the customer service team
- Meeting deadlines
- Hitting KPI targets
- Compensation claims for customers
- Performance reviews
- Escalation calls
- Opening and closing of the business
- Taking inbound customer service calls
- Obtaining reports throughout the day on progress of the day
- Revenue reports
- Replacement of team leader when absent
Senior Agent/Business Development Coordinator
Connectnow
01.2006 - 01.2009
- Responsible for coordinating two business development managers based in New Zealand
- Setting up new real estate agents
- Creating rebate awards in the system
- Retention calls to our clients on a daily basis
- Data entering new customer applications
- Calling customers to arrange utility connections
- Nightly revenue reports
- Weekly reporting
- Daily call reporting
- Supplier partners first point of contact (system errors, complaints)
Education
High School Diploma -
Gisborne Secondary Collage
Gisborne, VIC01-2004
Skills
- Ongoing management and development of client and vendor relationships
- Coordinator set up of new patient programmes through HSN
- Managing patient programmes
- Drive process improvement across all Home Support Network business
- First point of contact for clients and vendors
- Processing orders on internal system& Via websites
- Ensure timely and successful delivery of solutions according to customer needs
- Managing pricing update for manufactures
- Maintain administrative workflow
- Processing of stock ordering and supplier claims
- Adhoc reporting as requested
- Ranging of new products
- Invoicing
- Current contract changes/amendments
- Website maintenance
- PayPal dispute & resolutions
- Processing customer & supplier credits
- Customer meetings
- Stock and sales forecasting
- Taking inbound customer service calls
- Customer training workshops
- Managing IT projects for the dept
- Assisting with tender proposals
- System enhancement
- Report generation
- Staff development expertise
- Persuasive communication style
- Resource management
- Team oversight
- Strategic planning
- Office administration
- Proactive mindset
- Program management
- Standard operating procedures
- Vendor management
- Process improvements
Profile Snapshot
- Program Co-Ordinator, Symbion Pty Ltd/EBOS - Home Support Network, 01/01/13, Current
- Database Administrator, Symbion Pty Ltd - minfos, 01/01/11, 12/31/13
- Internal Sales/Marketing Representative, HTL Australia, 01/01/10, 12/31/11
- Customer Service/After Sales Consultant, HTL Australia, 01/01/09, 12/31/10
- Senior Customer Service Representative, Connectnow Aust/UnityOne, 01/01/06, 12/31/09
- Senior Agent/Business Development, Connectnow New Zealand, 01/01/06, 12/31/09
- Customer Service Officer, Sky Bus Super Shuttle, 01/01/05, 12/31/06
- Personal Assistant, MAP Financial Services, 01/01/04, 12/31/05
Timeline
Program Co-Ordinator
Symbion Pty Ltd/EBOS
01.2013 - Current
Database Administrator
Symbion Pty Ltd
01.2011 - 01.2013
Internal Sales and Marketing Representative
HTL Australia
01.2009 - 01.2011
Customer Service/After Sales Consultant
HTL Australia
01.2009 - 01.2010
Senior Customer Service Representative
Connectnow
01.2006 - 01.2009
Senior Agent/Business Development Coordinator
Connectnow
01.2006 - 01.2009
High School Diploma -
Gisborne Secondary Collage
Similar Profiles
ROSA MANAVAROSA MANAVA
Customer Service Representative at EBOS Group Pty LtdCustomer Service Representative at EBOS Group Pty Ltd
Alisha BasnetAlisha Basnet
IT Support Analyst at EBOS Group Pty LtdIT Support Analyst at EBOS Group Pty Ltd
Harris ChenHarris Chen
Pick Packer at Symbion Pty LtdPick Packer at Symbion Pty Ltd