Emma Moyle

• Increased efficiency by streamlining coordination processes and implementing new organisational systems.
• Responding to varied complex telephone and email enquiries from Customers in relation to Development Applications, current legislation and the Development Assessment Portal.
• Process Section 7 Certificates, check and authorise legal documents processed by staff. Liaise with Conveyancers and other Government agencies.
• Liaise with Planning Officers to coordinate book of documents as required by the ERD Court in relation to appeals to a decision made by a council delegate or via the Council Assessment Panel.
• Chaired and coordinated team meetings. Represented the Development Support Team at Quarterly Departmental meetings.
• Investigating and facilitating Fencing enquiries where council contributes towards a fence adjoining a council reserve.
• Personal Assistant to Department Manager.
• Set up for various meetings including Council Assessment Panel meetings.
• Land Division Maintenance and allocate Street Numbering when new assessments are created by the Revenue team in relation to a sub division. Can decipher Deposited Plans and Building Plans. Council's Pathway application system maintenance. Maintaining council's Name and Address Register.
• Organised and held My Plan meetings with staff, organised training required.
• Process Managers and departments correspondence in relation to Development Application decisions.
• Coordinate weekly Task Delegation for staff depending on workloads and absences.
• Collaborated with Departmental Team Leaders and Management to develop more efficient work practises for the Department.
• Assisted in recruitment efforts, coordinating interviews and managing onboarding activities.
• Coached employees through day-to-day work and complex problems.
• Used job-related software to draft and finalise written correspondence and documentation.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Inventoried and ordered office supplies to maintain availability of products.
• Resolved issues through active listening and open-ended questioning. Transferred complex questions to appropriate Planning, Building and Compliance Officers.
• Delegated tasks to administrative support staff to organise and improve office efficiency.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Managed supervisor itinerary and appointments.
• Allocated Development fees, balanced fees and generated invoices.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Prepared agendas and took notes at meetings for minute preparation.
• Tracked records, filed documents, responded to emails and registered correspondence in council's electronic corporate management system (ECM)
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Helped facilitate field trips with Customer Relations staff - one on one.

Creating of all debtor invoices. Responsibilities include:

• Creating debtors, Input of figures, Balancing batches, Filing Batches/debtor requests and statements, processing reports for Totals of Batches, Printing monthly statements, answering debtor enquiries, maintenance of standing charge invoices.

Other responsibilities include:

• Answering complex Rates enquiries over the phone and face to face.
• Investigate detailed Rates enquiries - transfer calls where appropriate. Send Occupancy letters to aid investigation of Rates Notices.
• Sorting of internal/distribution of outgoing internal mail for the Rates section.
• Answer GIS enquiries for ratepayers and customer relations staff.
• Address Changes, surname changes due to marriage etc/deceased estates.
• Investigate returned rates notices/create new rates notices/print copies of notices and redirect.
• Process Rates Searches, Section 187's and update
• Removing fines after investigation and authorisation by Assessment Officer.
• Distribution of reimbursement to staff in regards to Corporate Wardrobe when to much money has been taken out with payroll deductions.
• Organise debtor refund requests from staff and rates refund request from Ratepayer.
• Negotiate payment arrangement with Ratepayers e.g. when in arrears.
• Provide support other sections of council for rating, property, debtor and GIS enquiries.
• Title changes on database
• Investigate problems such as re pensioner concessions etc.
• Assist the Electoral Commission with enquiries re GIS (Intramaps)
• Develop procedures and train staff.