EMMA MUNDAY
Perth,WA
Summary
Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while continuing to undertake Property management certificate
Overview
20
20
years of professional experience
Work History
Independent Business Owner
Self Employed
Perth, WA
02.2022 - Current
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Received payments, processed purchases and issued receipts.
- Flattered customer bodies by selecting appropriate, on-trend clothes.
- Increased customer base and generated new sales by networking within select groups.
- Assisted with fittings weekly, ensuring proper proportions and fit.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Orthodontic Treatment Coordinator
Claremont Orthodontics
Perth, WA
02.2017 - 12.2019
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented dental care services by charting in patient records.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Documented patient records during procedures and added notes taken to treatment chart.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Prepared bills and completed insurance forms using system software.
Orthodontic Treatment Coordinator
Class 1 Orthodontics
Perth, WA
07.2010 - 12.2016
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Assisted dentist in helping patients determine optimal treatment options.
- Identified family members, social networks and community systems for inclusion in client treatment plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Provided administrative support for patient care staff.
Dental Nurse
CBD Orthodontics
Perth, WA
01.2006 - 07.2010
- Assisted dentist with completing procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Documented patient records with procedures performed and added notes taken to charts.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Community Support Worker
Perth Home Care Services
Perth, WA
01.2004 - 06.2006
- Supported individuals with facility-based planned activities in home and community settings.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
- Assisted clients with establishing short-term goals to live successfully in community.
- Wrote and typed succinct file notes to maintain good record keeping.
- Assisted with development of daily living, communication and social skills in aged and disabled individuals.
- Managed caseload hours and established routines to support and provide quality care.
Education
Diploma of Social Studies - Aged Care And Disability Services
Challenger Tafe
Perth, WA12.2004
Skills
- Business Development
- Strategic Planning
- Financial Administration
- Business Growth
- Customer Service
- Case Management
- Office Administration
- Claims Processing
- Relationship Building
- Patient Flow Management
- Verbal and Written Communication
- Proficient in Microsoft Office
- Excellent computer/ Ipad Skills
- Organizational Skills
- Articulate Communication
- Documentation
- Attention to Detail
Timeline
Independent Business Owner
Self Employed
02.2022 - Current
Orthodontic Treatment Coordinator
Claremont Orthodontics
02.2017 - 12.2019
Orthodontic Treatment Coordinator
Class 1 Orthodontics
07.2010 - 12.2016
Dental Nurse
CBD Orthodontics
01.2006 - 07.2010
Community Support Worker
Perth Home Care Services
01.2004 - 06.2006
Diploma of Social Studies - Aged Care And Disability Services
Challenger Tafe
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