Adriano Costanzo

Responsibilities:

• Monitor, track and report diagnostics and troubleshooting evaluations
• Installation, configuration and development of new systems, software and protocols according to strict company guidelines and customer preferences.
• Synthesized complex analytical data into easy-to-understand, actionable recommendations for business users.
• Plan and perform scheduled service work, installation projects, testing and repairs.
• Creation of instruction manuals and technical guidance for preventive maintenance.
• Receive and respond to repair tickets.

Achievements:

• Coordinated the installation and maintenance of over 100 Baccarat smart tables.
• Manage and planned major installation projects for large multinational clients.
• Successful POC with major interstate clients, which secured a multi-million-dollar contract and interest from other clients.
• Developed training material for customers resulting in a significant drop in customer queries and repairs
• Achieved high levels of customer satisfaction by consistently meeting response and resolution time targets for various support issues.
• Effectively managed ticket volumes and analysed trends to improve support processes.
• Investigated reported issues and guided clients through detailed resolutions leading to maintaining a client satisfaction rate of over 90%.

• Installed various types of high-tech security systems such as access, alarms and video surveillance systems.
• Responded to maintenance calls and troubleshot devices.
• Installed, tested and serviced alarm and associated systems for commercial and residential customers.
• Installation of audio visual equipment including TVs, projectors, speakers.
• Installation of CCTV cameras; Setup software, internet connectivity via static and dynamic IP, remote viewing via mobile phones and computer systems.

• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Led a team of 5 to deliver exceptional customer service in a fast paced environment.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Trained and coached new and existing employees to ensure they have skills and knowledge required to perform their roles effectively and efficiently

• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Applied excellent organisational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Kept bar presentable and well-stocked to meet customer needs.

• Trained new team members correct procedures for all areas of operations.
• Mentored junior employees to improve performance, food safety and customer service.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.