Emma Newstead
Fitzroy,SA
Summary
Experience in volunteering, checkout/customer service. Completed a certificate 3 in business. I feel confident in talking to people; I can manage a computer and work around a computer each day so I know the way around excel and any Microsoft application.
the workforce has allowed me to expand in team work and collaboration.
Overview
10
10
years of professional experience
Work History
Contact Centre Customer Service
MAS National
03.2022 - Current
- Customer service, Dealing with privacy safety, Computer knowledge/ excel, word and outlook, Dealing with sensitive information/calls, Mental health first aid trained.
Sales/Checkout
Ally Fashion
02.2019 - 06.2021
- Performed cash, card and check transactions to complete customer purchases.
- Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
- Demonstrated leadership skills in managing projects from concept to completion.
Sales/Pharmeceuticals/Tills
Chemist Warehouse
06.2021 - 11.2021
- Sales, Customer Service, Stock filling, Knowledge in pharmeceuticals
Checkout
Coles Paralowie
08.2014 - 01.2021
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Managed multiple priorities simultaneously during busy periods while maintaining excellent attention to detail in all tasks performed.
- Balanced daily cash drawer for accurate accounting records, ensuring all transactions were accurately recorded and reconciled.
Nightfiller
Coles Paralowie
08.2014 - 01.2021
- Shelf filling/stacking, Fast worker
Stock Take
Whitworths Marine & Leisure
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
Volunteer
Burton Primary School
- Assisting in the library and the front office, Cash handling with the school raffle
Babysitting
Self-Employed
- Caring for children
Sales/Checkout
Sanity Hollywood Plaza
11.2014 - 01.2015
- Performed cash, card and check transactions to complete customer purchases..
- Used POS system to enter orders, process payments and issue receipts.
Sales/Checkout
Supre Rundle Mall
05.2018 - 08.2018
- Applied effective time management techniques to meet tight deadlines.
- Ran banking duties.
- Performed cash, card and check transactions to complete customer purchases.
Sales/Checkout
Sanity Hollywood Plaza
11.2015 - 01.2016
- Sales, Customer Service, Handling money
Education
Cert III in Business -
ITFE
Adelaide, SA01.2023
Freelance Journalism -
TAFE SA
Adelaide, SA01.2013
Skills
- Highly skills in computer technology and internet
- Good communication skills
- Enthusiastic and happy person
- enjoy working in teams
- Able to work independently and follow instructions
- Motivated
- Customer service and Sales experience
References
- Casey Wright, Store Manager - Ally Fashion Hollywood Plaza, 0434 831 166
- Chrissy Organ, Burton Primary SSO, 0423 316 062, chrisnewstead@ymail.com
- Nartika Marchese, MAS Team Leader, 0437 920 077, Nartika.Marchese@masnational.com.au
Timeline
Contact Centre Customer Service
MAS National
03.2022 - Current
Sales/Pharmeceuticals/Tills
Chemist Warehouse
06.2021 - 11.2021
Sales/Checkout
Ally Fashion
02.2019 - 06.2021
Sales/Checkout
Supre Rundle Mall
05.2018 - 08.2018
Sales/Checkout
Sanity Hollywood Plaza
11.2015 - 01.2016
Sales/Checkout
Sanity Hollywood Plaza
11.2014 - 01.2015
Checkout
Coles Paralowie
08.2014 - 01.2021
Nightfiller
Coles Paralowie
08.2014 - 01.2021
Stock Take
Whitworths Marine & Leisure
Volunteer
Burton Primary School
Babysitting
Self-Employed
Cert III in Business -
ITFE
Freelance Journalism -
TAFE SA
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