Emma Newstead
Fitzroy,Australia
Summary
Driven professional with a proven track record in customer service and sales, notably at MAS National. Excelled in computer technology and communication, enhancing customer satisfaction and efficiency. Demonstrated collaboration in event coordination with Port Adelaide Football Club, showcasing exceptional teamwork and independence. Achieved significant improvements in operational processes, leveraging skills in sales and customer engagement. Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organised, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Claims Officer
Gallagher Bassett
Adelaide, SA
05.2025 - Current
- Investigated customer claims and collected evidence, such as medical records.
- Provided guidance and advice to customers regarding their insurance coverage options.
- Reviewed and analysed customer claims to determine whether they were valid or not.
Contact Centre Customer Service
MAS National
Adelaide, SA
03.2022 - 04.2025
- Dealing with privacy safety
- Computer knowledge/ excel, word and outlook
- Dealing with sensitive information/calls
- Mental health first aid trained
- Inbound and outbound calls
Placement
Port Adelaide Football Club
Adelaide, SA
02.2024 - 11.2024
- Created graphic design promotional materials, such as brochures and flyers, to advertise events.
- Collaborated with team members on various tasks related to event setup and tear down.
- Maintained accurate records of partnerships the club can work with.
- Designed educational PowerPoint presentations to promote recommendations.
Sales/Checkout
Ally Fashion
02.2019 - 06.2022
- Performed cash, card and check transactions to complete customer purchases
- Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly
- Demonstrated leadership skills in managing projects from concept to completion
Sales/Pharmaceuticals/Tills
Chemist Warehouse
06.2021 - 11.2021
- Sales
- Stock filling
- Knowledge in pharmaceuticals
Checkout and Nightfill
Coles Paralowie
Paralowie
08.2014 - 01.2021
- Managed multiple priorities simultaneously during busy periods.
- Balanced daily cash drawer for accurate accounting records, ensuring all transactions were accurately recorded and reconciled
- Shelf filling/stacking
- Fast worker
Sales/Checkout
Supre Rundle Mall
Adelaide
01.2018 - 12.2018
- Applied effective time management techniques to meet tight deadlines
- Ran banking duties
- Performed cash, card and check transactions to complete customer purchases
Education
Diploma - sport management
Flinders University/ Port Adelaide Sports academy
Adelaide, SA11.2024
Cert III - Business
ITFE
Adelaide, SA10.2023
Freelance Journalism -
TAFE SA
Adelaide, SA11.2013
Skills
- Computer technology
- Communication skills
- Teamwork
- Independence
- Following instructions
- Motivation
- Customer service
- Sales
- Event coordination
References
- Lorissa Beck, Program Manager, Port Adelaide Football Club, 0406 029 595
- Casey Wright, Store Manager, Ally Fashion, 0434 831 166
- Chrissy Organ, Burton Primary SSO, 0423 316 062
Timeline
Claims Officer
Gallagher Bassett
05.2025 - Current
Placement
Port Adelaide Football Club
02.2024 - 11.2024
Contact Centre Customer Service
MAS National
03.2022 - 04.2025
Sales/Pharmaceuticals/Tills
Chemist Warehouse
06.2021 - 11.2021
Sales/Checkout
Ally Fashion
02.2019 - 06.2022
Sales/Checkout
Supre Rundle Mall
01.2018 - 12.2018
Checkout and Nightfill
Coles Paralowie
08.2014 - 01.2021
Diploma - sport management
Flinders University/ Port Adelaide Sports academy
Cert III - Business
ITFE
Freelance Journalism -
TAFE SA
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