Emma Newton
Sydney,NSW
Summary
Highly motivated customer service and retail professional with 5 years proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
5
5
years of professional experience
Work History
Customer Adviser
Boots
09.2019 - 09.2024
- Drove profit and sales by reviewing and analysing daily item movement reports within the team.
- Analysed customer issues and implemented effective problem-solving strategies resulting in exceptional customer feedback and increased rapport.
- Assessed priorities and resources daily to meet deadlines and maximise productivity.
- Mentored and coached multiple entry-level hires.
- Demonstrated accuracy through operational responsibilities to ensure optimal and precise figures.
- Possessed advanced skills in Microsoft software, particularly Excel and Word.
Education
Bachelor's degree - Criminology
University of Keele
06.2019
A Level - Information Technology
Wakefield College
06.2014
A Level - Law
Wakefield College
06.2014
GCSE - Statistics
Horbury Academy
01.2012
GCSE - Mathematics
Horbury Academy
01.2012
GCSE - English
Horbury Academy
01.2012
Skills
- Bachelor's Degree in Criminology
- Customer support and relationship building
- IT and data entry proficiency
- Staff training and mentorship
- Multitasking and time management efficient
- Confidentiality awareness
Languages
English
First Language
Hobbies and interests
- Socialising
- Travelling
- Music
- Keeping active
Timeline
Customer Adviser
Boots
09.2019 - 09.2024
A Level - Information Technology
Wakefield College
A Level - Law
Wakefield College
GCSE - Statistics
Horbury Academy
GCSE - Mathematics
Horbury Academy
GCSE - English
Horbury Academy
Bachelor's degree - Criminology
University of Keele
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