Emma Ngatokorua
Epping,VIC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for any job position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
Lincraft Store
05.2018 - 11.2020
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Issued receipts and processed refunds, credits or exchanges.
Retail Sales Assistant
Harvey Norman
06.2009 - 04.2011
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with locating and choosing merchandise in store departments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
No Degree -
Reservoir District Secondary College
Reservoir, VIC12.2002
Skills
- Stock Management
- Stocking and Replenishing
- Cash Handling
- Product and Service Sales
- Store Opening and Closing
- Packing goods
- Cleaning
Timeline
Retail Sales Assistant
Lincraft Store
05.2018 - 11.2020
Retail Sales Assistant
Harvey Norman
06.2009 - 04.2011
No Degree -
Reservoir District Secondary College
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