Emma Nguyen
Sydney
Summary
Dynamic and sociable professional with extensive experience at Sushi Hotaru Charcoal Bar, excelling in customer support and communication. Recognized for enhancing guest satisfaction through attentive service and effective problem-solving. Proven ability to multitask and promote menu items, contributing to increased sales and a positive dining atmosphere.
Overview
2
2
years of professional experience
Work History
Staff
Sushi Hotaru Charcoal Bar
George Street, Sydney NSW
02.2025 - 04.2025
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Staff
Makoto's Sushi Bar
Liverpool Street
10.2024 - 01.2025
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
Wait Staff Member
Macchiato Wood Fire Pizza and Coffee Roasters
Pitt Street, Sydney NSW
08.2023 - 12.2023
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Education
Diploma of Marketing And Media - Marketing And Media
Macquarie University
Sydney, NSW07-2027
Skills
- Customer support
- I have the ability to react quickly and deal with unexpected situations
- Responsible and disciplined
- Communication skills
- Memory retention
- Strong teamwork
- Efficient organization
- Sociable and full of positive energy
- I also have the ability to create beautiful videos to promote products at your place
Timeline
Staff
Sushi Hotaru Charcoal Bar
02.2025 - 04.2025
Staff
Makoto's Sushi Bar
10.2024 - 01.2025
Wait Staff Member
Macchiato Wood Fire Pizza and Coffee Roasters
08.2023 - 12.2023
Diploma of Marketing And Media - Marketing And Media
Macquarie University