Emma Nichols
Brighton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Super Retail Group
04.2019 - Current
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and developed new employees for ease of transition into team.
- Assisted in recruiting, hiring and training of team members.
- Completed routine store inventories.
- Managed scheduling for store shifts
Retail Sales Associate
Big W
11.2013 - 03.2019
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Performed cash, card, and over the phone (layby) transactions to complete customer purchases/payments
- Participated in periodic inventory counts to maintain accurate stock levels.
Education
Elizabeth Collage
Hobart, TAS11-2014
High School Diploma -
Ogilvie High School
Hobart, TAS12-2013
Skills
- Problem-solving
- Customer service and engagement
- Strong attention to detail
- Effective team collaboration
- Records management
- Conflict resolution skills
- Customer relations
- Retail operations
Certification
- certificate III In Retail
- First Aid
Certificates
- Certificate III in Retail
- Certificate II Animal Studies
- First Aid
Timeline
Assistant Store Manager
Super Retail Group
04.2019 - Current
Retail Sales Associate
Big W
11.2013 - 03.2019
Elizabeth Collage
High School Diploma -
Ogilvie High School
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