Emma Noonan
Yarra Glen,VIC
Summary
I am 31 years old and have been working in the veterinary industry for the past decade, i have strong communication skills with clients and the general public.
i am a fast learner and have a strong worth ethic.
I feel i would be suited to the role of a local laws officer as im good with handling conflict and handling complaints. i enjoy listening to people and helping them with any issues they are having and do my best to help resolve things where i can. I have always wanted to get into council work and i feel that i would do well in this field and thoroughly enjoy the work , and i am ready to take on any task needed.
i have experience with a wide range of animals including livestock as i grew up on a farm. I also am resilient and very professional in dealing with customers.
I am currently undertaking my certificate IV in government and Animal regulations and management in order to educate myself in this area of work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration and Veterinary Nursing
Yarra Ranges Animal Hospital
11.2019 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with fast-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Contributed to a more informed public by writing articles and news releases on relevant animal control topics for local media outlets.
- Identified and recorded animal breeds for records.
- Maintained a safe environment for animals in the clinic by performing daily health checks, feeding, and cleaning duties.
- Supplied animals with food, water and personal care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Performed laboratory tests to diagnose illnesses
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted veterinarians with radiographs and ultrasounds.
- Maintained detailed records of animal health care and diagnostic treatments.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
Veterinay Nurse and Reception
The Vet Practice
12.2013 - 12.2019
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Maintain cleanliness of clinic
- Answer phone calls
- Arrange appointments
- Give advice over the phone
- Deal with client enquiries
- Put through invoices and payments
- Organize animal discharges
- Selling products
- Give injections and medications
- Assist vets in consults
- Trusted with opening and lock up of clinic
- Place drug and stock orders for clinic
- Build strong bonds with clients
- Assist with surgical procedures/monitoring anesthetics
Customer Service Supervisor
Oz Liquor
10.2013 - 12.2015
- Give high standards of customer service
- Supervise other staff
- Restock fridges
- Put away deliveries
- Take orders from the drive through
- Maintain Over all cleanliness of the shop
- lock up and open of business
- Balancing end of day Takings
Produce Manager
Coldstream IGA
03.2010 - 05.2014
- ·Manage produce section
- · Cut and prepare all fruit and vegetables
- · Sort threw all stock
- · Deal with customer enquiries
- · Fax orders for fruit and Vegetable delivery
- · Order stock over the phone
- · Manage staff and weekend staff
Education
Billanook College (Mooroolbark)
Skills
- Records Maintenance
- Critical thinking
- Conflict resolution
- Organizational skills
- Attention to detail
- Effective communication
- Decision-Making
- Account Reconciliation
- Written Communication
- Flexible and Adaptable
- PPE use
- Verbal Communication
- Dependable and Responsible
- Animal Handling
Skills And Attributes
- Manager Experience,
- Punctual and Reliable
- Able to listen & carry out instructions
- Able to work well in a team environment and alone
- Good hand & eye coordination
- Friendly & polite
- Good communicational skills
- cleaning skills after work e.g. cleaning registers and work area, bins, floors, windows, vacuuming etc, Had Food handling training
- A high Willingness to learn
- Always giving high standards of customer service
- Motivated
- Fast learner and great listener
- Good with customer conflict,
- Can handle a fast paced environment and mutiple tasks
- Efficient
- Currently studying a Dual Certificate IV in Government and Animal Regulations and Management
- Completed Certificate 4 in veterinary Nursing 2022
References
Available upon request
Certification
- Currently undertaking Certificate IV in Government and Animal regulations and Management
- Certificate IV in Veterinary nursing 2022
Timeline
Administration and Veterinary Nursing
Yarra Ranges Animal Hospital
11.2019 - Current
Veterinay Nurse and Reception
The Vet Practice
12.2013 - 12.2019
Customer Service Supervisor
Oz Liquor
10.2013 - 12.2015
Produce Manager
Coldstream IGA
03.2010 - 05.2014
Billanook College (Mooroolbark)
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