Emma O'Brien
Mudgee,NSW
Summary
I am well trained and experienced in many aspects of the housekeeping industry. These include working major events such as Bathurst 1000 and Housekeeping & procedure for
- Motels (international & independent),
- Caravan / Holiday Parks (inc. amenities),
- Private Shared Accommodation,
- Commercial After-Hours cleaning
- Independent Contractor - End of Lease Cleans
I
Overview
17
17
years of professional experience
Work History
Room Attendant - Motel
Rydges - Mount Panorama
Bathurst, NSW
04.2021 - 11.2024
- Cleaned and maintained guest rooms, ensuring high standards of cleanliness and presentation.
- Restocked supplies and linens to meet operational needs efficiently.
- Collaborated with housekeeping team to optimize workflow and enhance service quality.
- Provided exceptional customer service by responding to guest requests in a timely manner.
- Consistently met or exceeded productivity goals while maintaining high-quality service for guests.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper - Private Share Accommodation
Property Paradigm
Bathurst, NSW
08.2024 - 12.2024
- Conducted thorough cleaning of private residences, ensuring high standards of cleanliness and organization.
- Utilized specialized cleaning tools and products to maintain surfaces and fixtures effectively.
- Implemented efficient cleaning routines to optimize time management without compromising quality.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
Housekeeper - Caravan Park
Big 4 Holiday Park
Mudgee
04.2025 - 07.2025
- Maintained cleanliness and organization of shared living spaces to enhance resident satisfaction.
- Executed daily cleaning routines, ensuring adherence to safety and sanitation standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Sales Associate
Gulgong Newsagency Pty Ltd
Gulgong
07.2025 - 09.2025
- Delivered exceptional customer service by assisting customers with product inquiries and recommendations.
- Processed transactions efficiently using point-of-sale systems, enhancing overall checkout experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cleaner
Squeekers Long & Occasional Daycare Centre
Mudgee, NSW
01.2009 - 07.2009
- Ensured cleanliness and hygiene standards in classrooms and play areas.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with staff to develop efficient cleaning schedules tailored to daycare needs.
- Utilized eco-friendly cleaning products to promote a safe environment for children.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
Education
Covid-19 in The Workplace - Occupational Health And Safety
EOT
04-2022
Statement of Attainment - Computer Accounting
TAFE NSW
Mudgee, NSW11-2009
Certificate III - Business Administration
TAFE NSW
Mudgee11-2009
School Certificate - Year 10
Mudgee High School
Mudgee11-2004
Skills
Bed making proficiency
Bathroom cleaning proficiency
Safe chemical handling
Guest relations
Chemical handling
Goal oriented
Flexible schedule
Licence, WWCC & Police check
- Unrestricted C Class Drivers Licence NSW (Valid to 2036) & access to registered vehicle
- NSW White Card
- Working with Children Check (Valid)
- Police Check (Valid)