Emma O'Hare

Office Manager

South Eastern Sydney Local Health District

06.2014 - 06.2024

Provided exceptional person-centred care for mental health patients and their carers, including community education program enrolments, ongoing support and enquiries, deescalation of distressed or aggressive patients and complaint handling.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient administrative processes, improved information technology systems and quality improvement initiatives.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Created and implemented organizational policies and procedures.
Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
Oversaw accounting, budgeting, and financial reporting.
Developed policies and procedures for effective practice management.
Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Established team priorities, maintained schedules and monitored performance.
Staff rostering, including fortnightly payroll preparation for 20+ employees.
Identified opportunities to streamline processes and improve office operations and efficiency.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.