Emma Oneil
Dungog,New South Wales
Summary
Driven and detail-oriented professional with experience at The Ethical Farmers, adept in bookkeeping and staff management. Excelled in maintaining high levels of customer satisfaction through exceptional multitasking and problem-solving skills. Proven track record of enhancing financial processes and fostering positive relationships with both staff and customers. Dependable waitress successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Accountant Assistant
The Ethical Farmers
2023.11 - Current
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Produced and distributed invoices and financial documents.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Communicated with suppliers to reconcile invoice payments.
- Documented business expenses and sales.
- Delivered orders sometimes.
Waitress Trainee
The Dungog Trading Post
2023.02 - 2023.04
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
High School Diploma -
Dungog High School
Dungog, NSW09.2023
Skills
- Bookkeeping
- Staff Management
- Cleanliness
- Order Taking
- Handling Complaints
- Strong Work Ethic
- Cash Handling
- Strong multi-tasking
- Problem-Solving
- Customer Service
- Friendly and outgoing
- Dependable and reliable
Timeline
Accountant Assistant
The Ethical Farmers
2023.11 - Current
Waitress Trainee
The Dungog Trading Post
2023.02 - 2023.04
High School Diploma -
Dungog High School
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